iphone 11 recent call logs have disappeared

My iphone 11’s recent call logs have disappeared and only displays past Facetime History. So I don’t have any of my recent calls received, missed or dialed out. I’m only seeing FaceTime history going back 3 years. I’ve restarted my phone, replaced SIM card. Can this be fixed?

iPhone 11

Posted on Nov 29, 2019 1:12 PM

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Posted on Dec 4, 2019 10:32 AM

I worked through this with an Apple support tech yesterday and the issue has been resolved.

No clue what caused it to happen, but the fix was to power down the phone, then remove and reset the SIM card, then restart the phone.

The old missing calls did not return, but the phone began to log them correctly after the reboot.

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Dec 4, 2019 10:32 AM in response to Ahamil10

I worked through this with an Apple support tech yesterday and the issue has been resolved.

No clue what caused it to happen, but the fix was to power down the phone, then remove and reset the SIM card, then restart the phone.

The old missing calls did not return, but the phone began to log them correctly after the reboot.

Apr 8, 2020 11:57 AM in response to Gothic627

That sounds like you have Call Forwarding enabled on your account. Check Settings/Phone/Call Forwarding. Also call your carrier and ask them to verify that your account is set up correctly.


I’m assuming that the phone displays the name of your carrier in the top bar and shows signal strength bars. If that isn’t happening it means the phone is not connected to the carrier’s network.

Mar 13, 2020 4:26 AM in response to tbrown256

Had a similar issue after which the simcard appeared to have crashed as text messages had disappeared as well. They reappeared after sending a new text message, however. Still no call history and attempted to reset simpin, and failed. Puk-code required and went to my provider. Received a new simcard and the issue was fixed. Call history still missing but new calls were listed again.

Jan 3, 2020 2:23 PM in response to tbrown256

Recently got iphone 11 and noticed a similar problem - On "Recents", my CALLED numbers NOT showing up, though received and missed calls are displayed okay. (Actually, the called numbers may be displayed one day later or something...!) But it's really inconvenient that I cannot verify the numbers I just called, right? :/


I hope Apple can fix this soon??

Apr 8, 2020 11:52 AM in response to tbrown256

I am having a similar issue with my iPhone XR but I am also not receiving any incoming phone calls. They all go straight to voicemail. I have done everything to troubleshoot the issue, including getting a replacement phone. The replacement phone had the same issues. FaceTime works, text messaging works and I can call out but no one can call me. No one seems to be able to tell me why so the issue persists.

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iphone 11 recent call logs have disappeared

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