macbook pro 2019 randomly shut down /wont turn on and trackpad wont click
brand new MacBook Pro 13 inch random shut down and will not restart. the trackpad will not respond nor will it allow for click. Anyone else have this issue?!
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Your MacBook Pro is too new to have these types of problems. If you purchased it within the last 14 days, you can return it for a replacement or a refund. If later than that, I would still encourage you to make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.
In the mean time, you can try the following to see if they can resolve the problems before the visit to the store:
- Try resetting the notebook's SMC: How to reset the System Management Controller (SMC) on your Mac - Apple Support
- Boot up your notebook in Safe Mode: Use safe mode to isolate issues with your Mac - Apple Support
- Log in with a new user account: How to test an issue in another user account on your Mac - Apple Support