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Level 1

4 points

My iphone6s turns off on it's own

My iphone 6s turns off on it's own even when the battery is 30% & while charging I have to set the charger multiple times as it seems to be loose

iPhone 6s, iOS 13

Posted on Nov 29, 2019 11:18 PM

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Level 10

208,127 points

Posted on Nov 30, 2019 3:12 AM

We can't diagnose that issue remotely, sorry, but it could be also a hardware failure.

Have you already tried a forced restart of your device?:--> Force restart iPhone – Apple Support

If you get no improvements, have your device inspected at an Apple Store or Authorized Service Provider among this list:--> Apple – Location Selector

Regards

Giulio

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