Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone turns off by itself

I am using IPhone 6 I don’t what is happening but it is suddenly just going off by itself. When it goes off, I can’t turn it on by power button I have to connect it to the charger that’s when it will turn on but the battery percentage won’t charge. If it went off at 70% even after turning it off the percentage will still be 70% please help me.


[Re-Titled by Moderator]

Posted on Mar 22, 2022 8:34 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2022 9:50 AM

Yes the battery was replaced and the health is 100% but it’s going off by itself.

8 replies

Mar 22, 2022 10:48 AM in response to heyman06

It can be the battery, either low quality or just bad luck. Unless he is an Apple Authorized Service Provider he has no source for genuine batteries, however. Shutting down can be a battery with high internal resistance. If you go to Settings/Battery/Battery Health is there a message about the battery condition in addition to the percentage?

iPhone turns off by itself

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.