New phone and changing sim

Hi


I live in Spain and have an iPhone 8 that I got here with vodaphone and I also have a Uk iPhone 8 with EE which I have just been upgraded to an iPhone 7+ as I wanted a bigger screen . I transferred the sim from my spanish phone to the new 7+ so I can use it in Spain (it’s the one I use most as only use the Uk one for emergencies but on setting it up it is saying that I can’t use it ??? Please help 🙏🌸💗

iPhone 7 Plus

Posted on Nov 30, 2019 3:48 AM

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Question marked as Top-ranking reply

Posted on Nov 30, 2019 4:24 AM

From your description, it looks like your iPhone 7+ is locked to a different carrier. Only that "different" carrier can unlock that device, if you're eligible.

Neither we nor Apple can do anything for you, except offering this support guide:--> How to unlock your iPhone for use with a different carrier - Apple Support

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Nov 30, 2019 4:24 AM in response to sharron54

From your description, it looks like your iPhone 7+ is locked to a different carrier. Only that "different" carrier can unlock that device, if you're eligible.

Neither we nor Apple can do anything for you, except offering this support guide:--> How to unlock your iPhone for use with a different carrier - Apple Support

Regards

Giulio

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New phone and changing sim

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