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Downloading Originals from iCloud Stuck

Has anyone found a solution to getting your original photos to finish downloading to your iPhone?


I have been stuck on downloading 53 originals for 2 days now. I am unsure how to force these photos to download

iPhone 11 Pro, iOS 13

Posted on Nov 30, 2019 5:11 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2019 3:50 PM

Hi Kreichs,


Thanks for posting your question in Apple Support Communities. I see you've been having some issues downloading your original resolution photos to your iPhone.


Have you tried to Restart your iPhone and then try again? Download iCloud photos and videos


"How to download content from the Photos app

On your iPhone, iPad, or iPod touch with iOS 10.3 or later:

  1. Tap Settings > [your name] > iCloud > Photos.
  2. Select Download and Keep Originals."


Be sure to keep your device connected to both Wi-Fi and power as well to see if that helps. Feel free to reply back if the issue persists.


Take care.

1 reply
Question marked as Top-ranking reply

Dec 3, 2019 3:50 PM in response to Kreichs

Hi Kreichs,


Thanks for posting your question in Apple Support Communities. I see you've been having some issues downloading your original resolution photos to your iPhone.


Have you tried to Restart your iPhone and then try again? Download iCloud photos and videos


"How to download content from the Photos app

On your iPhone, iPad, or iPod touch with iOS 10.3 or later:

  1. Tap Settings > [your name] > iCloud > Photos.
  2. Select Download and Keep Originals."


Be sure to keep your device connected to both Wi-Fi and power as well to see if that helps. Feel free to reply back if the issue persists.


Take care.

Downloading Originals from iCloud Stuck

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