Macbook pro 16 2019 freezes randomly and restarts

NP philux,

I would be asking Apple to credit you back an incident.

I posted a comment, minutes ago, asking Apple to reply to this forum and confirm, but they deleted my post as "not constructive"....LOL...

I guess we are truly on our own. Call Apple Support and let us know what they tell you. I have my appointment Saturday and will spend time getting the "replacement" up and running. I really hope this problem will be resolved.

Truthfully, I only experienced 6-8 freezes over the past 2 months since my purchase, but my screen has been switching between blue and yellow (True Tone, I guess) every 30-60 minutes, and it just got annoying, so I called...

Nicely done! It failed in the Intel test for Sobel. I was able to reproduce it.

I will test it with the AMD as well.

Keep in mind, the GPU panic states "Powerplay" whick is an AMD driver, so they may be sharing the code. I'll report back with my AMD tests.

Great - it's good to see it is indeed reproducible.

Also I should have posted the Geekbench 5 score. It will be 2200 or below. My 2017 MBP 15" had a score of 4400 ... the 16" MBP should have been at least a little higher than the 2017 but it wasn't, it was lower.

visualinventor wrote:

My laptop is currently at Apple repair awaiting a logicboard (MLB).

Good luck on the wait. Mine was there for 3 weeks waiting on a part. They finally sent it back to me broken as I await a new laptop from them. Let us know how long it was at Apple's repair facility for. Custom laptops are taking forever. Standard ones are readily available.

PS. I set it to helpful as requested. I also gave you props over on MacRumors.

I had a MBP16 Grey i7 16 GB 512GB. It worked OK with very few crashes (once in 2-3 days) in the first few weeks but after 5-6 weeks use it started crashes every 10-15 minutes. I could see that the crash frequency was increasing with usage. I reinstalled the OS 3-4 times and did all what was told by the Apple support. Finally Apple took it back for refund. I again purchased the same configuration but this time in silver colour. I have been using it for 3 days and no crash so far. However, when I ran Geekbench 5 with Compute API: METAL and Computer Device: Intel UHD 630 Graphics, as suggested by @visualinventor, I am getting similar error in the Console Log app. When I change the Device to AMD there are no errors. So I have a laptop which is not freezing but giving errors running Geekbench 5. Will start freezing after a few weeks of usage?

This happened with my new Mac (sigh). Called Apple Support and they helped me do a re-set that has made it so it is not quitting. But I have other issues...(i.e. Speaker feedback and G-band bugs).

I think because this is a 1.0 we are going to experience more problems?

I have been doing that as well.... but I lose whatever I am doing in illustrator or photoshop. I already have a case with apple and may return this once the stores open back up and run a test on my laptop. Last scan they ran the memory went out.

Again people, nothing except a complete HW exchange solution will solve this issue! NOTHING!!! So don’t wait for Catalina updates or help from Apple (who for the most part refuse to acknowledge the fact that the MBP ‘16 is a piece of crap!!!), get rid of it anyway possible! If you just bought the laptop, get rid of it, now! I downgraded to a MacBook Air & I have not had one single problem after nearly 2 months of constant use!!! Good luck to all of you that believe in miracles, Santa & the Easter Bunny ;-)

I spoke too soon. I received my repaired 2019 MacBook Pro 16" back on March 11th. It didn't have any issues until today. It just unexpectedly shut down on me a couple hours ago. I was able to get some panic console logs and provide them to Apple support. Looks like it's going back in for repair... I'm tired of dealing with this. This is my first MacBook (I used to have Windows laptops) and it's not a good experience at all. I never had issues with my prior laptops because I always bought good quality higher priced products. I felt that Apple always has good quality products but this MacBook definitely has a hardware issue. I've spent countless hours with Apple and it's getting tiresome. I'm now starting to consider moving away from the Apple environment due to my recent experiences. After this second repair, we'll see what happens. I'll update you all as I get more information.

People, people, people, there is NO HOPE to this problem! I‘ve been tracking this for months & have NOT found one person that, even after replacement, all SE fixes installed, etc. that can actually say “ALL ISSUES, CRASHES, etc. are fixed”. Very depressing Apple! Send it back if you can, that’s the only remedy available that functions!!! Good luck All!!!

I'd got the same issue many times.

It seemed to be caused by changing GPU acceleration high and low.

I happened to find this setting below.

Once unticked, my Macbook Pro 16's behavior looks to be better.

You guys should try this.

I hope it will work.

Yes

February my first brand new custom fully loaded “16 MBP $4700 had random freeze. Brought it in. They did diagnostics. Said it was hardware. Took it back. Ordered a new fully loaded 16” MBP and with 24 hours same problem. No luck with in person diagnostics or multiple sessions with level 2 engineering, sending files, changes made to library etc. etc. no luck, problem persists worse than ever. Will return the second one when the stores reopen.

Luckily have not had the freezing while using issue, but having a panic GPU situation every time my MacBook tries to leave sleep mode when opening my computer. Keyboard glows, screen does not come on, fan blasts for about a second, then MacBook goes through restart.

Once booted up, a "computer was restarted because of a problem message" with the same report every. single. time. Seems as though if you turn off automatically enter sleep, but this should NOT be a problem that they ignore for four months now. Paying $2500 for a laptop was supposed to come with a flawless experience, and not being able to use it what you bought it for is annoying to say the least.

Spent 2+ hours on the phone with the sweetest and most committed advisor today, only to find out that a hard reset was the best option and then have the problem remain the EXACT same. So irritating. Apple needs to acknowledge this and release a targeted patch or admit this is a fault on their part and send me a new machine.

Lets agree to disagree on that. Its been very clear on which panics mean what in this thread. Stating you have the solution without describing the actual panic gives people false hopes that this is a software issue.

There is no need to be defensive. However, please don't state that you have a solution to something unless you state the data of what you are fixing.

I have a new laptop from Apple which was provided due to the Powerplay failed to resume/initialize panic which was confirmed hardware, and was even told that affected a certain set of hardware manufactured before March. That panic is 100% gone after the new hardware replacement. I have received 2 Bad Magic panics since, but the 10.15.4 updates have resolved those 100% with zero panics since. It is very important to see what panics you get and in detail before explaining that your fix resolved everything.

Your resolution that which is advocated is the standard Apple steps to do to a machine that encounters problems. Most folks in this thread have tried all of them multiple times with the aforementioned GPU panic. We still have not many (or any?) with the Powerplay panics that have resolved this issue without updated hardware. In fact the user Philux kept getting older

Hence this is my advocation to please state the exact panics that your solution resolved. There are a lot of people with the Powerplay panic hoping for a software update to magically fix the problem where this is likely not to be fixed via a software update as it's a hardware anomaly. Its my hope that people who get those frequent GPUs get their hardware replaced with March or greater manufacturing dates. Waiting just eats up precious warranty time/dates because there is only a single fix at this juncture (as per Apple).

Yep... I explained that many have been in touch with them about this and have had things replaced. I was then told that they're discovering that even systems with new hardware, or with hardware that has been replaced, are still having issues. So, at this point, they're not sure where the issue is.