Macbook pro 16 2019 freezes randomly and restarts

Second time on this thread. Did the latest update. Was fine for two days. I open up illustrator or photoshop and after about an hour computer still freezes..... $4,000 for this and it’s the worst computer I’ve ever had. I go to my 2017 iMac and chrome keeps crashing. I cal and check online and there’s no fix for this issue.

what the **** is happening to apple computers?!?!

For me I got this same problem at first day using my macbook pro 16inch; you can open you activity monitor, and search the name of process highly occupying cpu, for me its a process related to icloud, 160%!! and I shut down the icloud service, which i pay for 100g, on my computer. And no freeze nor shut down later. You can try shutting down the icloud service.

@bretfromapple

I am on my second laptop and have the same issues. First one Genius Bar, ran some tests and the said the memory went out. One guy said send it for repair...I said I’ve had it for a month. It’s been happening since day one. Guy in charge says, “I wouldn’t want my brand new laptop opened up to repair”. He says “get him a new one”. Custom laptop takes another 10 days to get to me.

pretty frustrating and I have a case with apple. Waiting for the stores to open back up but I’ve gotten to the point where I am returning the laptop via mail.

str8sports wrote:

pretty frustrating and I have a case with apple. Waiting for the stores to open back up but I’ve gotten to the point where I am returning the laptop via mail.

I would honestly get everything going with the repair process as soon as possible. The longer you wait, the more you're wasting the warranty period. You need to make sure that you get the issue resolved before your warranty ends. I've spent almost four months now with Apple trying to resolve this issue. This has not been a quick fix and I don't know if it's even fixed yet. Only time will tell if I have the issue again. I'll update you all if I have any more issues after my Logic Board and Touch ID Board replacement.

If you're able to, I'd definitely return it if you're having the same issues. I wouldn't hesitate returning the laptop and getting my money back. I'm past the 14-day return policy in the US though. I do know that their year warranty says if they can't fix the issue, they will give you a replacement or refund. If I have the issue again, I'm going to push for a refund. If I get a replacement instead because they won't do a refund, I'll just sell the brand new replacement online. I am getting tired of dealing with this so I'm hoping their repair resolved it. We'll see what happens.

Apple escalated my case to Engineering, and they determined from my logs that the freezes were correlated with the Superhuman email app. Something to do with a 'Video Wake Lock' event.

Does anyone who's also experiencing these freezes also have Superhuman installed?

kinkarso wrote:

Apple escalated my case to Engineering, and they determined from my logs that the freezes were correlated with the Superhuman email app. Something to do with a 'Video Wake Lock' event.

Does anyone who's also experiencing these freezes also have Superhuman installed?

Haha ... yeah... don't let them tell you this. Send it in. Its a hardware problem. They tried to tell me that mine was due to the MBP being on the same network as a Sonos. I laughed myself silly when I heard that.

Its hardware. I sent mine in, they verified a faulty logic board, and they sent me a new laptop. Everything has been working more-or-less fine since.

Remember this... if its freezing for everyone, its likely software. If its freezing/panicing for a few, its likely hardware.

I wish people would read this entire thread... its clear that its hardware.

Looool) Don't listen to them! Yesterday I reformatted Macintosh HD and installed MacOS Catalina 10.15.4 from a USB flash drive.

The system is clean, not a single third-party application! The problem repeated while using Safari, watch the video below. Attention! This is after two logic board replacements!

https://www.youtube.com/watch?v=6cgyvCcE52Q

I just wanted to post an update on my progress. My repaired 2019 16" MacBook Pro is still having these issues. They've had it repaired twice. They've swapped out the Logic Board and Touch ID Board. This still didn't resolve the issue. They won't refund me for my purchase price but they are sending me a brand new replacement.

Since I've experienced so many issues with this specific MacBook, I don't know if I even want to keep the new replacement MacBook. I am thinking about selling it. I would hate to open the package and for it to have the same issue as this MacBook.

Also, they said that the replacement is essentially a brand new purchase. He said that AppleCare warranty will start over and it does have a 14-day return window. I'm wondering if I can file a refund for this since it's a brand new purchase? He mentioned it's unlikely since it will be for a $0.00 amount but that I can still try to get a refund. Either way, I might try for a refund, sell it, or talk myself into trying it out to see if it has the same issues. I've seen others get 2+ replacements and have the same problems, so I am probably just going to end up selling it.

I'll keep you all updated on my progress!

Macbook pro 16 inch, 2.4ghz i9, 32 gb ram, every time computer sleeps, after i wake it up it reboots with panic kernel error. It never freezes tho, just when going sleep. something similar other people describe here: https://www.macrumors.com/2020/04/06/macos-10-5-4-kernel-panic-crashing-issues/

Example error:

panic(cpu 0 caller 0xffffff7f950e597b): GPU Panic: mux-regs

If i would like ubuntu problems i would stay with ubuntu...

Today i had freeze and panic restart after loging in:

panic(cpu 4 caller 0xffffff7f9efa0ad5): userspace watchdog timeout: no successful checkins from com.apple.WindowServer in 120 seconds

service: com.apple.logd, total successful checkins since load (230 seconds ago): 24, last successful checkin: 0 seconds ago

service: com.apple.WindowServer, total successful checkins since load (200 seconds ago): 8, last successful checkin: 120 seconds ago

Latest freeze/restart/crash report

Happens multiple times per day

panic(cpu 2 caller 0xffffff8008416487): "AppleIntelFramebuffer::setPowerState(0xffffff869d555000 : 0xffffff7f8b9cad88, 1 -> 0) timed out after 46002 ms"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.101.6/iokit/Kernel/IOServicePM.cpp:5296

Backtrace (CPU 2), Frame : Return Address

0xffffff875261bb40 : 0xffffff8007d215cd

0xffffff875261bb90 : 0xffffff8007e5a3c5

0xffffff875261bbd0 : 0xffffff8007e4bf7e

0xffffff875261bc20 : 0xffffff8007cc7a40

0xffffff875261bc40 : 0xffffff8007d20c97

0xffffff875261bd40 : 0xffffff8007d21087

0xffffff875261bd90 : 0xffffff80084c2c7c

0xffffff875261be00 : 0xffffff8008416487

0xffffff875261be50 : 0xffffff8008415d69

0xffffff875261be60 : 0xffffff800842d2fe

0xffffff875261bea0 : 0xffffff8008414b18

0xffffff875261bec0 : 0xffffff8007d63545

0xffffff875261bf40 : 0xffffff8007d63071

0xffffff875261bfa0 : 0xffffff8007cc713e

BSD process name corresponding to current thread: kernel_task

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:

19E287

Kernel version:

Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64

Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6

Kernel slide: 0x0000000007a00000

Kernel text base: 0xffffff8007c00000

__HIB text base: 0xffffff8007b00000

System model name: MacBookPro16,1 (Mac-E1008331FDC96864)

System shutdown begun: NO

System uptime in nanoseconds: 7865652544538

last loaded kext at 7014066830697: >usb.IOUSBHostHIDDevice 1.2 (addr 0xffffff7f8bd57000, size 45056)

last unloaded kext at 7156379385272: >!UAudio 322.2 (addr 0xffffff7f8f02d000, size 434176)

loaded kexts:

@kext.AMDRadeonX6000 3.0.8

@kext.AMDRadeonServiceManager 3.0.8

>!AGraphicsDevicePolicy 5.1.16

@fileutil 20.036.15

@AGDCPluginDisplayMetrics 5.1.16

>!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.4f6

>!AUpstreamUserClient 3.6.8

>pmtelemetry 1

>!APlatformEnabler 2.7.0d0

>AGPM 111.4.4

>X86PlatformShim 1.0.0

>AGDCBacklightControl 5.1.16

>!A!IKBLGraphics 14.0.5

@Dont_Steal_Mac_OS_X 7.0.0

>BridgeAudioCommunication 6.70.3

>!AThunderboltIP 3.1.4

>!ATopCaseHIDEventDriver 3430.1

>!AHIDALSService 1

>!ABridgeAudio!C 6.70.3

>!AMCCSControl 1.11

>!AGFXHDA 100.1.426

>!AAVEBridge 6.1

>!AMuxControl2 5.1.16

>!A!IPCHPMC 2.0.1

>!A!ICFLGraphicsFramebuffer 14.0.5

>!A!ISlowAdaptiveClocking 4.0.0

@filesystems.autofs 3.0

>BCMWLANFirmware4355.Hashstore 1

>BCMWLANFirmware4364.Hashstore 1

>BCMWLANFirmware4377.Hashstore 1

>!ABCMWLANBusInterfacePCIe 1

@filesystems.hfs.kext 522.100.5

@BootCache 40

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

>!AVirtIO 1.0

@filesystems.apfs 1412.101.1

@private.KextAudit 1.0

>!ASmartBatteryManager 161.0.0

>!AACPIButtons 6.1

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 303

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

@kext.AMDRadeonX6100HWLibs 1.0

@kext.AMDRadeonX6000HWServices 3.0.8

|IOAVB!F 840.3

>!ASSE 1.0

@kext.AMDRadeonX6000Framebuffer 3.0.8

>!ABacklightExpert 1.1.0

@!AGPUWrangler 5.1.16

>!AHIDKeyboard 209

>!AHS!BDriver 3430.1

>IO!BHIDDriver 7.0.4f6

>!AActuatorDriver 3440.1

>!AMultitouchDriver 3440.1

>!AInputDeviceSupport 3440.8

@kext.AMDSupport 3.0.8

>!ASMBus!C 1.0.18d1

|IONDRVSupport 575.1

>!AGraphicsControl 5.1.16

|IO!BHost!CUARTTransport 7.0.4f6

|IO!BHost!CTransport 7.0.4f6

>!A!ILpssUARTv1 3.0.60

>!A!ILpssUARTCommon 3.0.60

>!AOnboardSerial 1.0

@!AGraphicsDeviceControl 5.1.16

|IOAccelerator!F2 438.4.5

|IOGraphics!F 575.1

|IOSlowAdaptiveClocking!F 1.0.0

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

@plugin.IOgPTPPlugin 840.3

|IOEthernetAVB!C 1.1.0

@kext.triggers 1.0

>usb.cdc.ncm 5.0.0

>usb.cdc 5.0.0

>usb.networking 5.0.0

>usb.!UHostCompositeDevice 1.2

>!ABCMWLANCore 1.0.0

>mDNSOffloadUserClient 1.0.1b8

>IOImageLoader 1.0.0

|IO80211!FV2 1200.12.2b1

>corecapture 1.0.4

|IOSkywalk!F 1

|IOSurface 269.11

@filesystems.hfs.encodings.kext 1

|IOAudio!F 300.2

@vecLib.kext 1.2.0

|IOSerial!F 11

>usb.!UVHCIBCE 1.2

>usb.!UVHCI 1.2

>usb.!UVHCICommonBCE 1.0

>usb.!UVHCICommon 1.0

>!AEffaceableNOR 1.0

|IOBufferCopy!C 1.1.0

|IOBufferCopyEngine!F 1

|IONVMe!F 2.1.0

>!AThunderboltPCIDownAdapter 2.5.4

>!AThunderboltDPInAdapter 6.2.6

>!AThunderboltDPAdapter!F 6.2.6

>!AHPM 3.4.4

>!A!ILpssI2C!C 3.0.60

>!A!ILpssDmac 3.0.60

>!A!ILpssI2C 3.0.60

>!AThunderboltNHI 5.8.6

|IOThunderbolt!F 7.6.0

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

|IOUSB!F 900.4.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

>!ASMCRTC 1.0

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

>!AKeyStore 2

>!UTDM 489.101.1

|IOSCSIBlockCommandsDevice 422.101.1

I'm having the same issues. Also as some kind of an early warning I'm experincing graphic garbage in WhatsApp desktop prior to kernel panic. Latest 10.15.4 release is not helping, still kernel panic 1-2 times a day.

Same problem. This is my second NEW MBP 16 one bought in Feb 2020, returned and March 2020. Genius Bar and level 2 engineering unable to help. Froze repeatedly yesterday (more than 4 times in 30 minutes) while working on a WORD doc. No peripherals. Other apps closed. Will return for refund when the stores open in NYC. Ridiculous for custom computer costing over $4000.

Crash report from Freeze restart

panic(cpu 0 caller 0xfffffff01abb77b4): macOS watchdog detected

Debugger message: panic

Memory ID: 0x6

OS version: 17P4281

macOS version: 19E287

Kernel version: Darwin Kernel Version 19.4.0: Mon Mar 2 20:38:56 PST 2020; root:xnu-6153.101.6~2/RELEASE_ARM64_T8010

Kernel UUID: 3695E9D9-323E-350E-9A6E-65819BE397D7

iBoot version: iBoot-5540.105.2

secure boot?: YES

x86 EFI Boot State: 0x16

x86 System State: 0x0

x86 Power State: 0x0

x86 Shutdown Cause: 0x5

x86 Previous Power Transitions: 0x405060400

PCIeUp link state: 0x89271614

Paniclog version: 13

Kernel slide: 0x0000000012b80000

Kernel text base: 0xfffffff019b84000

mach_absolute_time: 0xa798f2cb4

Epoch Time: sec usec

Boot : 0x5e90f376 0x0008eaef

Sleep : 0x5e91047f 0x00020583

Wake : 0x5e91bbd1 0x0001cf06

Calendar: 0x5e91be61 0x00039412

Panicked task 0xffffffe000803c00: 3038 pages, 220 threads: pid 0: kernel_task

Panicked thread: 0xffffffe000b35520, backtrace: 0xffffffe01132b4b0, tid: 363

lr: 0xfffffff01a448764 fp: 0xffffffe01132b4f0

lr: 0xfffffff01a4485c0 fp: 0xffffffe01132b560

lr: 0xfffffff01a562e7c fp: 0xffffffe01132b610

lr: 0xfffffff01aa1162c fp: 0xffffffe01132b620

lr: 0xfffffff01a447f28 fp: 0xffffffe01132b990

lr: 0xfffffff01a448280 fp: 0xffffffe01132b9e0

lr: 0xfffffff01b27e934 fp: 0xffffffe01132ba00

lr: 0xfffffff01abb77b4 fp: 0xffffffe01132ba30

lr: 0xfffffff01aba8be4 fp: 0xffffffe01132baa0

lr: 0xfffffff01abaab0c fp: 0xffffffe01132bb50

lr: 0xfffffff01aba831c fp: 0xffffffe01132bbe0

lr: 0xfffffff01ab6f780 fp: 0xffffffe01132bc10

lr: 0xfffffff01a97eabc fp: 0xffffffe01132bc50

lr: 0xfffffff01a97e340 fp: 0xffffffe01132bc90

lr: 0xfffffff01aa1c514 fp: 0x0000000000000000