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Mac Wont update or restart to finish update.

So I have tried multiple times and ways to update my late 2015 21.5 mac from El Capitan to the newest operating system. I have downloaded and click the restart, however my mac never restarts or finishes the update. The screen doesn't change except for the items on my desktop disappear. I have tried manual update and signed in and out of the app store. Any Ideas? Thanks!

iMac 21.5", OS X 10.11

Posted on Dec 1, 2019 7:24 PM

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Posted on Dec 1, 2019 11:04 PM

Make sure your Mac is connected to your router using a cable rather than relying on WiFi.

Ensure no other devices are sharing your internet connection while downloading

Catalina.

Follow the steps here, How to upgrade to macOS Catalina – Apple Support

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Mac Wont update or restart to finish update.

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