Connection error

Question

svjetlana272 Author

Level 1

8 points

Connection error

I'm having problems connecting my iPhone to my computer to backup, keeping getting the following error -

iTunes could not connect to this iPhone. An unknown error occurred (0xE800000A)?

Windows, Windows 10

Posted on Dec 1, 2019 11:32 PM

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Answer 1

chuck_3rd

Community Specialist

Dec 16, 2019 7:58 PM in response to svjetlana272

Hey svjetlana272,

Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by using another one of Apple's support resources.

Get Support

Take care.

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Answer 2

mario49

Community Specialist

Dec 5, 2019 6:32 AM in response to svjetlana272

Hey svjetlana272,

If I understand correctly, there is trouble with the iPhone connecting to the computer. I would recommend you use this article to help troubleshoot the issue.

If your computer doesn't recognize your iPhone, iPad, or iPod

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Thank you for using Apple Support Communities. Have a good one.

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Answer 3

svjetlana272 Author

Level 1

8 points

Dec 16, 2019 2:28 AM in response to mario49

Thanks for your assistance, but I'm still having the same issue. Unfortunately I dont have access to another computer.

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Connection error

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