Apple Mail blank signature dialogue box, no options to change apple mail signatures

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Level 1

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Apple Mail blank signature dialogue box, no options to change apple mail signatures

My Apple Mail app (even after updating) is still causing me a bug, whereby when I want to add or change a signature, the dialogue screen that pops up is just completely blank, with no txt, or buttons, or anything.

I can only close the dialogue by using the MacOS red close windo button in the top-left hand side. The dialogue is compeltely empty.

No matter how the signatures are accessed, either through Mail preferences, MacOs preferences or by clicking on 'Edit Signatures' in a new email message, the same blank window appears.

Please help!

MacBook Pro 15", macOS 10.15

Posted on Dec 3, 2019 3:37 AM

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Answer 1

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BDAqua

Level 10

240,827 points

Dec 3, 2019 8:21 AM in response to SamPhillippe

Hi Sam,

Quit mail.

Finder>Go>Go to Folder, copy & Paste:

~/Library/Containers/com.apple.mail

Highlight all the contents.

Then right-click and choose "New Folder with Selection”. Do not move the new folder from this current location.

You can close the Finder window.

The next step will be to restart the Mac and test

After the computer is restarted, open the Mail Preferences to see if it opens properly.

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Answer 2

SamPhillippe Author

Level 1

12 points

Dec 3, 2019 9:35 AM in response to BDAqua

That's great thank you very much! Worked straight away! You have to do it in each user that you want it to apply to though, that's the only other thing I would add, but very useful!

Thanks a lot!

Sam

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Answer 3

BDAqua

Level 10

240,827 points

Dec 3, 2019 9:36 AM in response to SamPhillippe

Great news, thanks for the tip also Sam! :)

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Apple Mail blank signature dialogue box, no options to change apple mail signatures

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