Volume - Button Stuck in on position on Iphone SE, Where to repair and what to do in the meantime?

Hello,

A few days ago (the weekend) I started having problems with the volume down button on my iphone SE, clearly at the hardware level. Firstly, it only works in fully pressed position (clicking it reduces the volume to 0, I can no longer put it down one notch), and simultaneously the "internal - button" has slipped out from the external button and activates at sometimes unpredictable moments, including by light pressure at certain parts of the iphone's external shell, and especially accidentally through the volume+ button. (The - button seems to have migrated towards the external + button, which results in frenetic pressing of the volume+ button to stabilise sound at the desired level and to deactivate the volume - button.) I was using the control panel instead to control sound level but accidental volume - button clicks, often through merely brushing against one volume button or the other, or sometimes through simply touching other parts of the iphone, were frequent and intempestive .


Today the "- " button finally stuck itself in an on position, (resulting in a permanent "volume mute" volume box in the middle of the screen). Thankfully this button's continued activity doesn't interfere with normal iphone use and I was able to back the iphone up and am using it as normal ( though mute and so not as a phone obviously).


I'm obviously going to have to get it repaired, but where would be the best place to go to? An Apple store, or an approved repair shop (assuming non-approved repair shop are a less good idea?). (I currently live in London). My iphone is nearly two years old and thus I doubt the warranty still holds. How much would this probably cost me?


In the meantime, is the constant activity of this button liable to damage my phone? Should I turn it off or would that make it worse?


Thanks in Advance for your help!



iPhone SE

Posted on Dec 3, 2019 1:50 PM

Reply
5 replies

Dec 9, 2019 10:10 PM in response to MrBill3

Thanks again! The issue solved itself yesterday somehow, out of nowhere.

Really bizarre as now volume- button is working perfectly and volume+ button does not suffer from interference with the volume- command. No phone oversensitivity leading to unwanted volume change either... phone is totally back to normal. Strange...


Wondering if it might have been a water infiltration issue because it happened while I was brushing my teeth? Still would be strange as I am unnecessarily protective of my phone especially with water...

Hopefully issue doesn't pop back up, otherwise I'll have to get it looked at at some point.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Volume - Button Stuck in on position on Iphone SE, Where to repair and what to do in the meantime?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.