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SStewart1 Author

Level 1

9 points

Message history not displaying on iPhone.

I recently did a full backup of iPhone from iTunes when getting a new phone.

Message history is not displaying despite settings > general > iPhone storage showing quite a bit of memory used up by messages (see screenshot below). All new messages are coming through OK.

Phone is synced to iCloud, which has more than enough storage available as it is paid iCloud, I have allowed a week to sync messages from iCloud- so it is not a case of waiting for download.

Things tried;

restarted the message app
force reset the phone
turned off iMessage and back on again
reset all settings to default

iPhone 8

Posted on Dec 3, 2019 3:01 PM

Top-ranking reply

rose_10

Community Specialist

Posted on Dec 6, 2019 3:54 PM

Hello and welcome to Apple Support Communities, SStewart1!

I understand you are not seeing your Messages history after transferring your data to a new iPhone. I'd be happy to provide information to help you address this.

Give the following steps a try: Get help with Messages in iCloud

Have a great day!

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Message history not displaying on iPhone.

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