Text Messages/iMessages Content not being Backed up at all

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Level 1

7 points

Text Messages/iMessages Content not being Backed up at all

When I go to Settings>General>iPhone Storage>Messages>3GB of “Top Conversations” and about 1.4GB of photo and video attachments combined. When I check Settings>Apple ID>iCloud>Manage Storage>Messages, it says 1.3GB stored. when I click to review the conversations/content, there’s literally zero conversations or content displayed despite the Messages switch being turned on/green. How does this make any sense? Trying to view these conversations on a new phone(8+) and as expected, zero pictures/videos and majority of conversations missing. How to fix??

Posted on Dec 24, 2021 9:29 PM

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Answer 1

muguy

Level 10

91,022 points

Dec 24, 2021 9:45 PM in response to jmarcell1k

If you use messages in iCloud, ensure that you have it turned on on your new device (Settings > Apple ID > iCloud | Toggle messages on).

If messages are not syncing, ensure that the device is plugged in and locked overnight. Depending on the total quantity of items being synced (not just in messages), it can take some time for the initial sync with iCloud to download all data across all apps.

If messages still do not sync, toggle off messages in iCloud on your new device. Restart the phone. And then, toggle it back on.

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Answer 2

jmarcell1k Author

Level 1

7 points

Dec 26, 2021 2:31 PM in response to muguy

Checked and tried all three suggestions but my texts and attachments still aren’t backed up or appearing on my new phone :/ not sure why it’s only backing up and showing texts(no media at all) from 2020/early 2021.

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Text Messages/iMessages Content not being Backed up at all

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