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IPhone 11 will not STAY connected to the Bluetooth radio on my Toyota Tundra

We have two new iPhone 11s. iOS:13.2.3


We paired both phones to the sound system in our 2019 Toyota Tundra.


Both phones successfully paired but within 2 minutes the sound system shut down. The sound system then restarted. It then shut down again. This continued until we unpaired the devices from the sound system.


Today (12/3/19) I took the truck into the dealer. They updated the sound system software/firmware. I attempted to pair my phone again. The problem persists, the phone connects but almost immediately the sound system shuts down and restarts. The hands free phone is unusable.


Tonight, I chatted with an Apple rep. The transaction did not get me closer to a solution. To say I am dissatisfied with the service I received would be an understatement.


i am hard pressed to believe that I am the only one with this problem! Is there anyone in this community with an idea that will work?


post script: Toyota will replace the radio (still under warranty) but I do not believe that this will solve the problem. A new radio is likely to have the newest software/firmware installed that I got today.


one last note: we had two iPhone 10s that worked with NO issues. Time to take the iPhone 11 back?

iPhone 11 Pro Max, iOS 13

Posted on Dec 3, 2019 6:23 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2019 3:02 PM

There is a software issue with iPhones and Toyota vehicles. Please update your software so that the thousands of people driving Toyotas can enjoy the Bluetooth capabilities available in their cars. I’m sorry, but this is ridiculous.

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IPhone 11 will not STAY connected to the Bluetooth radio on my Toyota Tundra

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