Level 1

11 points

Cannot send email from icloud on iphone

I can send an email from my icloud account if I am logged into the computer; however, each time I try to send an email from my iphone, it gives me an error stating: Cannot Send Mail. The connection to the outgoing server "p20-smtp.mail.me.com failed. Additional Outgoing Mail Servers can be configured for Mail accounts in Settings>Accounts & Passwords.

I'm not sure what caused this as I haven't always had this issue, and I'm not sure how to fix it or what to do. Could anyone please help me? (And yes, please dumb it down or I won't understand! Thank you!)

iPhone 11 Pro Max

Posted on Dec 4, 2019 12:30 PM

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3 replies

Community Specialist

Dec 18, 2019 10:29 AM in response to AmyC456

Hi Amy,

Let's try going to Settings > [your_name] > iCloud, let's try turning off Mail, and restarting your iPhone.

After you're done restarting go back and turn Mail on again.

Are you able to get Mail sending from your iCloud address after trying that?

If you continue to have trouble, it might be a good idea to contact Apple Support for further assistance with your iCloud Mail:

Contact - Official Apple Support

Good luck.

Thanks for using the Apple Support Communities.

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Community Specialist

Dec 7, 2019 5:53 PM in response to AmyC456

Hi Amy,

It seems you're having trouble sending mail, and I want to help.

These are the series of steps you can follow to send mail:

If you can’t send or receive emails on your iPhone, iPad, or iPod touch - Apple Support

Are you connected to Wi-Fi when this is happening?

Do you have a VPN set up?

Let me know more about when this happens and I'll try to help.

Thanks for using the Apple Support Communities.

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Level 1

11 points

Dec 16, 2019 9:55 AM in response to BreeZee_17

I've tried those steps to no avail. I am most always on wi fi. I do not have a VPN set up.

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Cannot send email from icloud on iphone

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