I have an old iPhone I want to give to my nephew to use but it is registered with my old Apple ID. When I do a password reset it changes my new Apple ID password but does not affect the old one. I want to wipe the phone completely but I cannot without supplying a password for an old and no longer existing Apple ID. Help please?
if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.
or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.
Apple Support by e-mail or chat
Or fill out and submit this form.
I couldn’t figure out how to hide the ID so I cropped it. This is the message I get when trying to reset the password using the phone.
omg it finally worked. I was able to sign out of iCloud with the new password and the old Apple ID and then it let me factory reset the phone. No help needed!
Old Apple ID Help
