Charging Issue with my USB-C Digital AV Multiport Adapter and iPad Pro. “Not Charging”

Charging Issue with my USB-C Digital AV Multiport Adapter and iPad Pro. When power is applied to the adapter’s USB-C port an icon “Not Charging” appears on the iPad Pro and with time it does not change. I have used true Apple and aftermarket products to no avail. I have two exact adapters and they act the same.

Thank you, Northernskies

iPad Pro, iOS 13

Posted on Dec 5, 2019 6:33 AM

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2 replies

QuickPost

Level 10

103,437 points

Dec 5, 2019 9:48 AM in response to Northernskies

Hello,

This is very strange.

I suggest that you reach out to Apple for assistance.

Contact AppleCare

Dec 6, 2019 6:46 PM in response to QuickPost

Thank you for your response. You’re the second person to recommend contacting the source. The other person works at an Apple dealer.

I’ll post any progress.

Northernskies

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Charging Issue with my USB-C Digital AV Multiport Adapter and iPad Pro. “Not Charging”