Intermittent microfreezes/hiccups on 16' Macbook pro

The entire screen freezes for about half a second about once every 1-5 minutes, it gets worse if I use it actively, switching applications, interacting with the menues alot etc.


I believe this is an issue with the automatic graphics switching. When I turn it off and run it off the dedicatied GPU, the issue seems to go away. Has anybody else experienced anything similar?

MacBook Pro 16", macOS 10.15

Posted on Dec 5, 2019 12:46 PM

Reply

Similar questions

25 replies

Jan 6, 2020 10:44 AM in response to Christopher Tellefsdal

I've still continued to experience this even when on the default refresh rate (59.94Hz). I have gfxCardStatus installed and haven't seen a correlation between card switching and freezes. But the integrated graphics card does seem to be the culprit, as I only experience momentary freezes with it. I ran all day yesterday on the discrete graphics card and experienced no issues. Back on integrated graphics today and I see a few glitches a few times an hour.


More info:

https://www.reddit.com/r/macbookpro/comments/ekw1mf/new_16_inch_laptop_problems_with_freezing_when_on/

https://forums.macrumors.com/threads/sluggish-safari-on-new-mbp-16.2213462/page-6?post=28124575#post-28124575

Jan 29, 2020 5:44 AM in response to nareshkevlani

After the most recent update 10.15.3, I have not experienced any freezing/microstutter issues (about 2-3 hours of use). The system definitely seems more stable, so I am holding my breath that this did the trick. I read the update notes that this release featured new intel and amd drivers, so that that might have been the issue all along, but time will tell.

Jan 8, 2020 2:07 PM in response to Christopher Tellefsdal

UPDATE 2:

This did not solve my problem after all.


I have tested 2 different models of the new MBP: base i7 and top spec i9. Both has the exact same issue.


I made a post about this on reddit as well. It gained some attention:

https://www.reddit.com/r/macbookpro/comments/e8ap54/several_issues_with_my_16_macbook_pro/


The issue is solved by running off dGPU as some people here has mentioned. But this introduces another isssue for me with the cursor jumping around when switching cursor types.

https://www.reddit.com/r/applehelp/comments/ei2q0i/macbook_pro_16_issue_with_jumping_cursor_when/


I really hope these issues can gain some attention from Apple soon.

Jan 25, 2020 6:08 PM in response to Christopher Tellefsdal

I have the same issue on my 16" MacBookPro with AMD Radeon Pro 5500M.


For me the duration varies, the display freezes anywhere from for 10 seconds - 2 minutes. If I am watching a YouTube video the sound will continue to play and the touch bar is responsive even when the display is frozen. It does recover automatically, but I have noticed that once I have the issue it will freeze again within within next 1-2 hour.

Jan 28, 2020 7:19 AM in response to flemming_d_jensen

Thank you. I will definitely try that.


I called up Apple support, and as expected they are not aware of the issue. The support engineer asked me to try the following two solutions and report back.

  1. Reset NVRAM - It did not fix the issue.
  2. Remove (Avira) antivirus - I have yet to try it. Sometime back I did switch from Avast to Avira just to be sure that it was not the AV... it did not fix the issue then.


When I shared the forum link, he also asked me to try the solution you have mentioned.

Will update here again.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Intermittent microfreezes/hiccups on 16' Macbook pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.