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Icerlene Author

Level 1

5 points

Adding a payment method and locked account

I cannot add a new credit card as my payment method. When I tried to add the credit card my count is locked. I cannot remove the current credit card.

iPhone 6, iOS 12

Posted on Dec 5, 2019 3:25 PM

Best reply

Eric Root

Level 10

684,087 points

Posted on Dec 5, 2019 4:23 PM

Apple ID disabled - Your account has been disabled in the App Store and iTunes

Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Adding a payment method and locked account

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