The Windows 10 Photo app finds my Iphone XS photos (more than 15,000) but does not give the option to import them to my PC. All software is updated, both devices have been restarted and I'm using a new lightning cord that I've tried on multiple USB ports. Any suggestions are greatly appreciated.
Windows, Windows 10
To be honest, Windows 10 would have difficulty handling a transfer of that size. One thing I have found that seems to make Photos work better with the iPhone is to follow these steps.
Without the iPhone connected to the computer, open Photos on the computer. The plug the cable into the iPhone, but not the computer. Unlock the iPhone screen, and while unlocked, connect to the computer. At this time, Windows Photos should recognize the USB device and prompt you to import the photos.
Hello Gsevatt1.
Welcome to Apple Support Communities.
If I'm understanding correctly, I will be glad to assist.
Please see the following resource for some steps that can help resolve this:
If you can't import photos from your iPhone, iPad, or iPod touch to your computer
Cheers.
Photos detects the iPhoneXS photos and then just gets stuck cycling without the option to import. Eventually Photo shuts down. Most of the photos have been imported already i the past so the number found should be much lower. The last successful upload was in early September
Hi - I tried all the steps listed except the a new computer but still no luck. :(
How can I get the Windows 10 Photo app to import my Iphone XS photos?
