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Got an email from apple that says '' (Order!) [Account Report] [Invoice!] Thank you for ordering item #RUNRKBJN on [Friday, December 06,2019] [IP confirmation] [attachment (PDF) for further details!] - [FWD] [LTD]''
And also it says that the purchase has confirmed.
But it does not belong to me. What should I do ?
iPhone X, iOS 13
That seems to be a scam/phishing email. Apple emails do not contain attachments.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
You are welcome. You can check to see if you have an order by going to apple.com and scroll to the bottom of the page. Under Apple Store, click Order Status. Sign in and see if you have an order. There is a contact number on the order sign in page.
I have already checked my order page but there was not any purchases related with this. So I think that's okay
Thank you so much
Thank you for your answer
It seem like this
But I forwarded the email to the phishing apple email as you said.
So are we sure that is one of the phishing emails?
thank you
You are welcome.
So is this just spam??? I got one too. I also show no orders when i log
in.
It appears to be SPAM. There is a contact number on the order sign in page if you want more help.
i have this question too
Have you read theater posts in this discussion?
An email from apple about a purchase that was not made by me
