Notes not synchronising, not showing pictures and disappearing.

Hello, unhappymacuser1.

Thank you for using Apple Support Communities.

From what I've read is that you're having troubles with getting your notes to sync on your MacBook Pro. I'd be glad to help. Are you connected to a stable Wi-Fi connection? If possible, did you try connecting to another Wi-Fi to see if the same sync issues happen?

Do you have any other devices with Notes? Does the same thing occur with them? I would also check to see if the iCloud is being updated with your notes. Log into iCloud with a web browser, and check your notes there.

Try and see if the same thing occurs in a test user account and safe mode:

How to test an issue in another user account on your Mac

Use safe mode to isolate issues with your Mac

Keep me updated.

Cheers!

Hello, unhappymacuser1.

Thank you for getting back and provided additional details about your issue. Were you able to try a test user account and safe mode from the previous reply? Did the same issue occur? This can help us narrow down the issue.

What macOS version are you using? Go to the Apple Menu > About this Mac to find it. About using iCloud Notes on Mac

Set up iCloud features on Mac Use this article to check to see if iCloud Notes is checked under your Apple ID. If you're running an older version of macOS, there's a drop down menu that will allow you to choose macOS Mojave or Sierra since the steps will be different.

Best regards.

HOW TO SET UP A NEW TEST USER ACCOUNT 

Before creating a new test user account you must have iCloud Keychain verification code in your records , if it is not with you create a new code .

( a ) Open system preferences > iCloud > the box for keychain is checked , click on options , click on change security code .

( b ) Click on security code > enter new code in the fields and click on next , you have to enter the new code for the second time and click on next .

In the next window the country code is written , enter your trusted mobile number …….and click on done .

Again enter your Apple ID password to update your account settings and click on ok , hence the code is changed , so write down this code in a safe place .

Then follow the upcoming steps -

Create a new user account in users and groups by clicking on plus sign , name an account and enter its password .

Take cursor on apple logo and log out from your old user account and then enter the credentials name and password on the screen of your new user account .

( a )The window is showing data and privacy , click on continue and sign in with your Apple ID ( fill up the credentials ) and click on continue .

( b ) Again enter your Apple ID and password and click on continue .

( c ) A prompt will appear on the screen use two factor authentication ( its optional you can uncheck the box and click on continue ) .

( d ) A pop up window will appear do not upgrade Apple ID security and upgrade iCloud security , so click on do not upgrade .

( e ) A small circle will be rotating , setting up account will be shown , wait for a while and options will be shown would you like to set up iCloud Keychain ( 1 ) set up iCloud Keychain ( 2 ) set up later , you can click on set up later and click on continue .

( f ) A window will appear showing enable ask Siri , keep the box checked and click on continue .

( g ) Another window will appear all your files in iCloud stores files from documents and desktop in iCloud Drive , so check the box of it and click on continue .It will show setting up your Mac , three right check marks will be shown .

( h ) Open system preferences and click on accessibility > trackpad options , check the boxes of scrolling with inertia and enable dragging with three finger drag and click on ok ( as drag and drop feature always help a user in every way ) .

( I ) Again in the system preferences > click on I cloud you will see the box of keychain is unchecked , so check the box of it after a while a prompt will appear enter you Apple ID password to set up iCloud Keychain so fill up the password and click on ok .

( j ) Again a pop up window will appear to set up iCloud keychain on this Mac , request approval from one of your other devices using iCloud Keychain .( 1 ) use code ( 2 ) cancel ( 3 ) request approval , so click on use code .

( k ) Wait for a while , nothing will appear on the screen after that a window will appear enter your iCloud security code , so after entering it click on next .

( l) An sms will come to the trusted mobile so enter the code and click on ok and you will notice in front of keychain setting up and a small circle is rotating , the box of keychain will get checked .

( m) On the top right corner of the screen a small notification will appear google password required ( in your case it depends which sevices are being used yahoo , hotmail or other ) .

( n ) Enter your gmail password and click on next , finally iCloud Keychain is set up in the new user account you can open mail application and click on get mail icon all mails will start downloading from the server .

( o ) Open notes application and click on continue all notes data saved in iCloud and in all google will start downloading and it will take time to download ( high network speed is essential ) .

( p ) Then open calendar and click on continue , click on view and show calendar list .

If you want to transfer pictures , movies , music , downloads contents from the home folder of first user account to the second user account .

Open pictures and press command and info change the permissions to read only the folder pictures will be unlocked , them drag and drop the folder on the desktop automatically you can view the contents of pictures in the second user account .

Note : if the first user account is corrupted , and applications are not syncing its better to create a new test user account .