MacBook Pro 16 usb-c charging issue
Hello,
I have bought a 16 inch MacBook Pro a few days ago and today after using dongle to connect external display via HDMI the whole day it was running fine. At some point I closed the lid and after I open it up the MacBook screen was black (flickering between grey and black) and there haven't been any picture on external monitor. Immediately I removed the dongle and picture was back on MacBook screen but after that if the charger is plugged in into Mac firstly it says battery is not charging and then after some time it starts charging but takes a while to calculate estimated time. Currently still if the charger is plugged firstly it says battery not charging but after while it start charging.
Spoke to the AppleCare support and representative said the most likely it is a hardware issue. We reset SMC multiple times and still nothing.
Anyone any other suggestion?
MacBook Pro 16", macOS 10.15