Has the issue of Airplay 2 being setup on Apple TV ever been resolved?

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Level 1

12 points

Has the issue of Airplay 2 being setup on Apple TV ever been resolved?

Has the issue of Airplay 2 being setup on Apple TV ever been resolved? I get a notification that I need to complete setup of AirPlay and HomeKit and that drills down to Finish Home Set Up. But when I click that I get a Start Using AirPlay 2 with instructions: 1. Unlock your iPhone, iPad or iPod touch., 2. Turn on Bluetooth on your device., 3. Hold the device close to this Apple TV.

I do all of this and nothing happens and the notification is still there.

[Re-Titled by Moderator]

Apple TV 4, tvOS 13

Posted on Dec 6, 2019 6:53 PM

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Answer 1

jeremy_v

Community Specialist

Dec 9, 2019 4:50 PM in response to FrankPretzel

Hi FrankPretzel!

I understand that you’re having trouble setting up AirPlay 2 on your Apple TV, and I'm happy to help. You can try the suggestions here:

If you see an alert in Users and Accounts on your Apple TV

Cheers!

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Answer 2

Dec 20, 2019 2:32 PM in response to Paul Forgey

There is one way out of this, but it is not particularly pleasant. You can from the system settings reset your device back from factory settings and start the setup process over again. I have noticed with my devices (both of them so it isn't likely that I have one with bad hardware) is after enough system updates the configuration seems to get corrupted.

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Answer 3

brenden dv

Community Specialist

Dec 9, 2019 6:03 PM in response to FrankPretzel

Hi FrankPretzel!

Thanks for your reply! Please try updating both the Apple TV and your iOS device:

How to update your Apple TV

Update your iPhone, iPad, or iPod touch

Cheers!

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Answer 4

FrankPretzel Author

Level 1

12 points

Dec 9, 2019 5:32 PM in response to jeremy_v

Hello Jeremy,

The alert is not is Users and Accounts. It is in AirPlay and HomeKit > Finish Home Setup. As you can see from the images posted below. They are in order of depth within the Settings App. I tried to follow the instructions on the last one and nothing happens on my Macbook Pro (signed into my apple id) or my iPhone (signed into my apple id).

I tried logging out of my Apple Id account on the Apple TV but don't know how you do that. How do you logout of an Apple ID on Apple TV? The only option I see is to remove a user.

Thanks,

Frank

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Answer 5

avale

Level 1

14 points

Jan 12, 2020 11:50 AM in response to avale

This is the error I get when I try to finish the Airplay and Homekit setup on my AppleTV with my iPhone...

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Answer 6

avale

Level 1

14 points

Jan 11, 2020 8:41 AM in response to FrankPretzel

I have this same issue and it crippled my HomeKit automations. When I try to enable Airplay 2 it fails. I was able to finish this configuration a few days ago and things worked again but last night HomeKit stopped being accessible and once again I was prompted to finish the airplay 2 config on my Apple TV and it is failing again. HomeKit states “Loading accessories and scenes” but never completes

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Answer 7

FrankPretzel Author

Level 1

12 points

Dec 9, 2019 9:20 PM in response to brenden dv

Hello,

My Macbook Pro is up to date, my iPhone is up to date and the TV is up to date. The notification is still there.

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Answer 8

FrankPretzel Author

Level 1

12 points

Dec 11, 2019 9:33 PM in response to chris_g1

Home was already installed on my iPhone. It was toggled on and iCloud Keychain was on as well. I still went ahead and restarted both devices anyway and that notification is still there.

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Answer 9

Dec 16, 2019 11:43 AM in response to FrankPretzel

This is my situation exactly. Makes me crazy not having a solution.

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Answer 10

FrankPretzel Author

Level 1

12 points

Dec 16, 2019 12:01 PM in response to DarynMarchi

Yes. I know. I haven't seen a response in almost a week now.

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Answer 11

Dec 20, 2019 1:04 PM in response to brenden dv

I have this _exact_ issue. There is no solution at this time.

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Answer 12

FrankPretzel Author

Level 1

12 points

Dec 20, 2019 3:00 PM in response to Paul Forgey

Well that sucks Paul. I haven't had a chance to contact Apple Support due to family and the holidays. But I will next year and see what they say. If they are able to help, I will let you know.

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Answer 13

chris_g1

Community Specialist

Dec 10, 2019 8:12 AM in response to FrankPretzel

Hi FrankPretzel!

Thanks for clarifying further. Please go to Settings, then iCloud, then ensure that Home is toggled on. Also please ensure that iCloud Keychain is enabled under iCloud Settings. Next, please make sure that Home is installed on your iPhone. If it's not installed, please install it from the App Store. Once you've checked these things, please restart both the Apple TV and the iPhone.

How to restart your Apple TV

Restart your iPhone

Cheers!

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Answer 14

brenden dv

Community Specialist

Dec 17, 2019 8:25 AM in response to FrankPretzel

Hi FrankPretzel!

Thanks for trying those steps. For help with this issue, you should contact Apple Support using this link:

Contact Apple Support

Cheers!

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Has the issue of Airplay 2 being setup on Apple TV ever been resolved?

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