Help With Gmail Links Problem, Please

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Level 1

8 points

Help With Gmail Links Problem, Please

When using Gmail on my iPad and clicking on a link in my mail, the link will open but then change to something that looks like a letter format. In that letter format there is no way to do anything but read it. For instance, I get an email from a company that does estate sales and they show photographs in their email. When I click on the link for the photographs it goes to a letter format with words only. Or in an email from a real estate company, I click a link for one of the properties advertised, it goes to the same letter format and does not let me see the photos, I just get text in a letter-type format. How can I fix this to go back to the way my mail links used to work, please?

iPad, iOS 10

Posted on Dec 7, 2019 9:23 PM

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Answer 1

Top-ranking reply

QuickPost

Level 10

103,437 points

Dec 8, 2019 9:14 AM in response to kathifromne

Hello,

Thank you for these screenshots. This view is called Reader View. It reformats a web article to be easier to read. You can disable Reader View by pressing the aA button (see attached screenshot.)

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Answer 2

QuickPost

Level 10

103,437 points

Dec 8, 2019 10:04 AM in response to kathifromne

Hello,

You are very welcome!

Which step are you needing clarification with?

Open the Settings application > Tap Safari > Tap Website Settings > Tap Reader View > From here you can adjust this website to either automatically enable/disable Reader View.

If you ever have any future question regarding your iPad then feel free to reach back out to us and we'll do our best to help!

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Answer 3

QuickPost

Level 10

103,437 points

Dec 8, 2019 9:47 AM in response to kathifromne

It helps to be intimately familiar with Apple's products.

Yes, you can permanently adjust this setting in Settings > Safari > Website settings.

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Answer 4

QuickPost

Level 10

103,437 points

Dec 8, 2019 8:31 AM in response to kathifromne

Hello,

Can you please elaborate more on your question?

Writing an effective Apple Support Community post

Could you please post a screenshot to what you are referring to?

When posting a screenshot to these public forums please ensure you have censored any personal information.

How to take a screenshot on your iPhone, iPad, and iPod touch - Apple Support

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Answer 5

kathifromne Author

Level 1

8 points

Dec 8, 2019 9:45 AM in response to QuickPost

You know more than the folks at the Apple Store here! It sort of works. When it goes to the reader view and I press the A on the left nothing happened. I tried that several times back-and-forth and it didn’t seem to work. But then there is something below that that says hide reader view and when I click on that it goes back to the original format which is great! I can continue to do this every time but I’m wondering if there is a way to just make it permanent so I don’t have to click that hide reader view button each time. At any rate, as I said, “you know more than the folks here!” I sincerely appreciate your help.

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