Apple Event: May 7th at 7 am PT
I have a new iPhone 11 Pro Max and find that the battery drains from 100% to 20% in 3 hours and the phone runs very hot, to the extent that if I leave the phone in my pocket it comes up with a high temperature warning and shuts down.
If I turn the phone off the battery continues to drain.
Despite being on to Apple seven times, totaling over 8 hours, I have no resolution to the problem.
Not good from a supposedly 'premium' brand!!!
iPhone 11 Pro Max, iOS 13
Hello,
You should make an appointment to have your phone checked at the Genius Bar:
http://www.apple.com/retail/geniusbar/
Good luck
Hello,
You should make an appointment to have your phone checked at the Genius Bar:
http://www.apple.com/retail/geniusbar/
Good luck
What does it say under Settings > Battery? It should give you a rundown of what apps or background functions are using up power. If there's a hardware fault, then a diagnostic might uncover what it is.
battery drain
