i need to reset my password but i have the two factor authentication. It tries to send me a verification code to my phone. My phone no longer works and I can't receive texts, therefore I cannot enter the verification code. what do i do now?

i need to reset my password but i have the two factor authentication. It tries to send me a verification code to my phone. My phone no longer works and I can't receive texts, therefore I cannot enter the verification code. what do i do now?

Posted on Dec 9, 2019 9:44 AM

Reply
1 reply

Dec 9, 2019 10:20 AM in response to MessiMomma

See the following from Two-factor authentication for Apple ID - Apple Support


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.


After you regain access you may want to add other trusted phone numbers; they can be any number including Android, landlines, friends or relatives. There is more information on how to do that in Two-factor authentication for Apple ID - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i need to reset my password but i have the two factor authentication. It tries to send me a verification code to my phone. My phone no longer works and I can't receive texts, therefore I cannot enter the verification code. what do i do now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.