Message on my iPhone reads ‘Undo Read’ with options of ‘Cancel’ or ‘Undo’ but no option takes away the message.

I have the same question as many others. Please explain the “undo read” box that pops up. And can I get rid of it.

I have had this same bug since I updated my iPhone XR to IOS 13.3.

See screenshot below.

I am not able to enter the Mail app after this screen comes up. I can go into other Apps, but not the Mail app.

Pressing the Cancel or Undo button does nothing.

I have to restart the iPhone to be able to access the Mail app.

Yesterday, I had to restart my iPhone XR 3 times during the day to clear the bug.

I'll pick up my iPhone and try to open imail. There's a blank screen with a window that says Undo Read and the options to Cancel or Undo. Mail is frozen until I try to fix it -- If I start tapping undo, like a dozen times or more and gradually the inbox fades in, and then the Undo Read window finally disappears. What's up with that?

When I put my phone in my pocket with mail open, this dialog comes up. The longer it’s in my pocket, the darker the background fades and the more times I have to hit cancel with the darkened background getting lighter with each tap. Most annoying bug I’ve ever seen on my iPhone.

Thanks for tip about turning off Shake to Undo (in IOS 13: Settings / Accessibility / Touch, then turn off Shake to Undo toggle). In case that doesn't work for you (and I hope it does), you can always close Mail and re-open. Kind of a pain, but it works.

Yes, ever since I downloaded new new update, I have the Unread message. It freezes and stays that way forever. Obviously this is a widespread problem and I am surprised Apple has not advised people of it, and promised a fix.

To make that go away without re-booting, you have to hit "cancel" many times..eventually, your screen re-appears. To make it go away permanently, go to settings>accessibility>Touch> then turn off "shake to undo"

I scrolled through all of the replies and I do not see a solution. It's very annoying to continuously get these Undo Read screens with Cancel and Undo buttons that do nothing and require do log off e-mail and come back on all day long. Is there a solution or do we have to suffer through this glitch until another upgrade is launched?

To make that go away without re-booting, you have to hit "cancel" many times..eventually, your screen re-appears. To make it go away permanently, go to settings>accessibility>Touch> then turn off "shake to undo"

Balveda I said it before...that’s not the way to make it work. I want to selectively control “read” as an un-doable action. Apple added “read” as an Undoable action with 13.3.

Undo that without forcing a cut off of shake to undo.

do you grok that?

Thanks, it worked! It has really been annoying me.

So, I shook and and got 3 options and one of them got rid of the Error Message. Then I went to Settings/Accessibility/Touch and found the 'Shake to Undo' button on. I had no idea there even was one! So I've turned it off: problem solved.

Yes, it was the issue of 'shake to undo' being 'on' in settings which I didn't realise. So I followed the instructions: go to Settings, Accessibility, Touch, Shake too Undo.

In the first place, I had to restart to get rid of it, but since I've turned off the 'Shake to Undo', it's been OK>

It is a totally stupid feature and a pain that shows up on my screen for no particular reason. What makes it worse is neither button does anything when I press it.

What ever genius MBA over at Apple who thought this would "add value" should be driving an uber.

The only way to resolve it is to slide up the window to close the program and reopen email. Total PAIN - APPLE please decimate this feature in your next software update.

christ. i finally went to the genius bar and the gal just deleted all my accounts and reinstalled mac mail. then i walked out and it immediately did it again. then i went back in and she said someone told he to update the OS. so she is and i went home.

this morning it did it again. now i’m here.

hope this works!