My Shazam doesn’t work

Hi Faribapool,

It looks like you're having trouble with Shazam, and I want to help.

Are you currently connected to Wi-Fi when you get this error?

Try forcing Shazam to close and restarting your iPhone:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Restart your iPhone - Apple Support

Good luck.

Thanks for using the Apple Support Communities.

Hi Faribapool,

Let's try removing and reinstalling the Shazam app next.

Remove apps from iPhone - Apple Support

Do any other apps have trouble using the microphone or accessing the internet?

Let me know if that helps.

Thanks for using the Apple Support Communities.

I have the same problem and although my wifi connection is ok it seems to be a connection issue because the app doesn't load charts neither