CarPlay is not loaded on my iPhone 8

I have a new car that supports CarPlay. When I try to attach it to my phone via plug or hands free, the CarPlay icon is NOT THERE. I'm running the latest iOS update as well.

iPhone 8, iOS 13

Posted on Dec 10, 2019 3:03 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2019 9:57 AM

Hi Larrafrom FL,


CarPlay is found in Settings > General on your iPhone. If you don’t see it there, do you have any restrictions enabled? Go to Settings > Screen Time to help you verify. If you do, turn them off, and see if CarPlay appears. If you still don’t see it, restart your iPhone and check again:


Restart your iPhone, iPad, or iPod touch


Also, ‘on some vehicle models, CarPlay Home appears automatically when you connect iPhone. If CarPlay Home doesn’t appear, select the CarPlay logo on your vehicle’s display.’ You can read more about this here:


Connect iPhone to CarPlay


Cheers.

4 replies
Question marked as Top-ranking reply

Dec 13, 2019 9:57 AM in response to Larrafrom FL

Hi Larrafrom FL,


CarPlay is found in Settings > General on your iPhone. If you don’t see it there, do you have any restrictions enabled? Go to Settings > Screen Time to help you verify. If you do, turn them off, and see if CarPlay appears. If you still don’t see it, restart your iPhone and check again:


Restart your iPhone, iPad, or iPod touch


Also, ‘on some vehicle models, CarPlay Home appears automatically when you connect iPhone. If CarPlay Home doesn’t appear, select the CarPlay logo on your vehicle’s display.’ You can read more about this here:


Connect iPhone to CarPlay


Cheers.

Dec 13, 2019 6:38 AM in response to Larrafrom FL

Hey there Larrafrom FL,


Thanks for reaching out to Apple Support Communities. I understand you’re having issues getting CarPlay set up and running. I’ll be happy to help.


Go through the steps in this link to get CarPlay set up between your devices:


How to use CarPlay with your iPhone


If the issues continues, the steps in this link can guide you on what to do:


If your iPhone, iPad, or iPod doesn't connect to or work in your car


I hope this helps.

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CarPlay is not loaded on my iPhone 8

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