You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sim card is not supported on iPhone XR

Hi,

I just bought an iPhone XR from my friend. It was on AT&T. When i try to set it up with my T-Mobile Sim card, it says:

"SIM Not Supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier. Please contact Apple for more information."

How can I fix this? Can I take it to the T'Mobile store or do I have to get my friend to take it to the AT&T store?

Thanks for any help.

iPhone XR

Posted on Dec 10, 2019 6:03 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2019 6:08 AM

The phone is apparently still locked to AT&T.

Have your friend request an unlock from AT&T, since they are the one with an AT&T account.

2 replies

Sim card is not supported on iPhone XR

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.