You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes on OS 10.11.6 on i Mac 24 inch, early 2009 not opening

when i try to open iTunes this message pops up: The folder “iTunes” is on a locked disk or you do not have write permissions for this folder.

iMac, OS X 10.11

Posted on Dec 10, 2019 1:28 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 10, 2019 1:49 PM

Shouldn't that be ~/Library/itunes ?


Anyway, it looks a bit like your file permissions are messed up. I'd reboot with the keys cmd - r into recovery mode (https://support.apple.com/en-us/HT201314), open disc-utility and run "first aid". Nothing can get lost with it, but you anyway got a backup, haven't you? ;-)


hth

david

15 replies
Question marked as Top-ranking reply

Dec 10, 2019 1:49 PM in response to scrutinizer82

Shouldn't that be ~/Library/itunes ?


Anyway, it looks a bit like your file permissions are messed up. I'd reboot with the keys cmd - r into recovery mode (https://support.apple.com/en-us/HT201314), open disc-utility and run "first aid". Nothing can get lost with it, but you anyway got a backup, haven't you? ;-)


hth

david

Dec 13, 2019 11:43 AM in response to tomvirgin

See Repair security permissions for iTunes for Mac - Apple Community. Alternatively restore the library database from the Previous iTunes Libraries folder. Note that opening an ITL file in Finder opens iTunes with the last library file that was accessed by iTunes, not necessarily the file that you click on. If the preference that holds the last opened data is corrupt you may get the locked disk warning.


tt2

Dec 12, 2019 1:00 PM in response to tomvirgin

Before going nuclear, test this (these are not certain solutions, they may or may not work. But they are not risky.):

Open your Library-Folder in Finder, open the Menu "Go to" > Library (if it's not there, press the alt-key while the menu is open or while you're opening the menu...)

Create a new folder there, name it "iTunes"...

See what happens.


If it did not help, you could try to delete iTunes's Preferences, which are (again) in the ~/Library/Preferences/ folder.

Quit iTunes.

Search for "com.apple.iTunes.plist" duplicate the files into a folder (just in case) and move the originals to the trash. Empty it.

Start iTunes again.


Does it work?

Dec 13, 2019 9:46 AM in response to david braun

I could not find the Library/Preferences folder. The search for Library shows "iTunes" and I opened the Contents folder. The listing is noted below. I find no other type of folder for Music, etc. in the library search. No matter where the iTunes icon appears, attempting to open it results in the same message: The folder “iTunes” is on a locked disk or you do not have write permissions for this folder.


Contents

_CodeSignature

Frameworks

Info.plist

MacOS

PkgInfo

PlugIns

Resources

version.plist

XPCServices

Dec 13, 2019 10:29 AM in response to tomvirgin

I'm sorry, I've misled you. The path should've been ~/Music. The folder normally resides in your home folder and contains iTunes folder which, in turn, encloses iTunes Media folder with all your media. If you don't see it couldn't it be that at some point in time you moved iTunes or iTunes Media folder to another drive? Do you have other drives plugged in? Are you able to locate and identify the "locked disk" mentioned in the OP?

iTunes on OS 10.11.6 on i Mac 24 inch, early 2009 not opening

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.