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Cannot Sign Into the Apple Music Browser on Chromebook

I'm trying to sign into the beta Apple Music browser on my Chromebook. When I click sign in, a pop-up appears telling me to enter my username and password. Then, it prompts me to join Apple Music, which I already have. No matter whether I click yes or no, the pop-up closes but nothing changes about the website. I still am not signed in. How do I fix this?

Posted on Dec 10, 2019 3:28 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2019 7:28 AM

Hello _tdeck16_.


Welcome to Apple Support Communities. I understand that when you go to the beta Apple Music web browser that you enter your Apple ID and password, but then you get a pop up to join Apple Music. You are already an Apple Music member. No matter what you click, the pop up window closes but you’re not signed in. I’m happy to help.


Are you using the Chrome web browser? If you have downloaded another web browser that you’re using, let's try using the Chrome web browser.


Is this the website that you’re trying to sign in here: Apple Music


Here’s some additional information on Apple Music Replay on the web: Apple Music Replay on the web (beta) - Apple Support


If you haven’t done so already, please restart your Chromebook.


Take care.

Similar questions

1 reply
Question marked as Top-ranking reply

Dec 14, 2019 7:28 AM in response to _tdeck16_

Hello _tdeck16_.


Welcome to Apple Support Communities. I understand that when you go to the beta Apple Music web browser that you enter your Apple ID and password, but then you get a pop up to join Apple Music. You are already an Apple Music member. No matter what you click, the pop up window closes but you’re not signed in. I’m happy to help.


Are you using the Chrome web browser? If you have downloaded another web browser that you’re using, let's try using the Chrome web browser.


Is this the website that you’re trying to sign in here: Apple Music


Here’s some additional information on Apple Music Replay on the web: Apple Music Replay on the web (beta) - Apple Support


If you haven’t done so already, please restart your Chromebook.


Take care.

Cannot Sign Into the Apple Music Browser on Chromebook

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