Apple Music Sign-in | Windows 10 Laptop

Question

Level 1

5 points

Apple Music Sign-in | Windows 10 Laptop

I want to sign-in to Apple Music on my Asus laptop (OS Windows 10) but when I try to sign-in, the log-in screen opens but the area where you enter the email address appears for less than a second and disappears. There is no way to enter it to sign-in. Very frustrating! I use Microsoft Edge (latest version). My laptop is up to date with all known updates. Any suggestions why this won't work? I've signed in before, so I know at some point in the past it was fine.

Windows, Windows 10

Posted on Sep 3, 2023 12:20 PM

Answer 1

Top-ranking reply

turingtest2

Level 10

280,629 points

Sep 4, 2023 8:04 AM in response to bshirlm

Try clearing your cached data and cookies. I had a similar issue in Chrome recently across multiple browsers and initially assumed it was going to be a server side issue rather than the same caching issue across a number of computers and platforms.

tt2

Answer 2

turingtest2

Level 10

280,629 points

Jul 12, 2024 11:44 AM in response to carodani

Here is a similar thread suggesting the same solution, where it works for at least some of the people posting there:

Apple music login box on browser disappea… - Apple Community.

Is this https://music.apple.com or the Apple Music app? If it is the app can you at least sign into the website as a short term workaround? Have you tried reinstalling the app?

tt2