citizens one - upgrade program

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citizens one - upgrade program

I purchased 2 iPhones. I went to pay off one of the iPhone loans (after 5 months) and the Citizens One representative told me that it would disqualify me from the upgrade program. Is this accurate?

Does anyone know where I can recover a copy of the load/upgrade agreement?

Does anyone know how to delete a credit card entry? Worst website ever.

I will also add my editorial comment about Citizens One - the worst website, the worst customer service, the worst telephone menu. FWIW they wouldn't accept my Apple MC and that is why I was paying off in total.

Thanks!

Posted on Dec 11, 2019 11:27 AM

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Answer 1

brenden dv

Community Specialist

Dec 15, 2019 2:04 PM in response to SWT_Apple

Hi SWT_Apple,

Thank you for using the Apple Support Communities! I understand you have a few questions and concerns about your iPhone Upgrade Program and installment plan with Citizens One. I can share some information with you in hopes that it will help answer your questions.

Check out the Terns & Conditions for the iPhone Upgrade Program here: iPhone Upgrade Program Terms and Conditions. However, for any other questions about your Installment Loan, you would need to continue to work with Citizens One; 1-888-201-6306 or eCustomer Service.

Best regards.

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citizens one - upgrade program

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