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User profile for user: RCCCCCDS
RCCCCCDS Author
User level: Level 1
24 points

I cannot change pop-up settings: Safari v 13.0.4

I cannot change pop-up settings: Just updated OS to Catalina 10.15.2 and I have Safari v 13.0.4 I was also having trouble before this last OS update. Safari will not let me change the global pop-up setting or for specific sites. One day last week, it allowed me to change them for specific sites, but after rebooting they were all locked on "block" again. I did not do anything specific on the day that it did work I cannot explain why it worked, and that is the only time I got it to work. I have tried clearing history and website data and restarting but it does not help. This really negatively effects a college site I use daily. Why do they keep locking me out? That you for any help.

MacBook Pro with Touch Bar

Posted on Dec 12, 2019 5:54 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,651 points

Posted on Dec 12, 2019 10:36 AM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,651 points

Dec 12, 2019 10:36 AM in response to RCCCCCDS

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information


Web site version if required.  https://etrecheck.com

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I cannot change pop-up settings: Safari v 13.0.4

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