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Hi. I put an auto answer feature on my phone to forward unknown callers straight to voice mail. Can you help me take that off please

iPhone XS Max, iOS 13

Posted on Dec 12, 2019 8:06 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2019 8:26 AM

Set up call forwarding or call waiting (GSM)

  1. Go to Settings  > Phone.
  2. Tap any of the following:
  • Call Forwarding:  appears in the status bar when call forwarding is on. You must be in range of the cellular network when you set iPhone to forward calls, or calls won’t be forwarded.
  • Call Waiting: If you’re on a call and call waiting is turned off, incoming calls go directly to voicemail.
    • On models with Dual SIM, call waiting works only for incoming calls on the same line, unless the other line has Wi-Fi calling enabled and a data connection is available. See Set up cellular service on iPhone.

For CDMA accounts, contact your carrier for information about enabling and using these features.

For information about conditional call forwarding (if available from your carrier) when the line is busy or not in service, contact your carrier for setup information.

Avoid unwanted calls

  • Block unwanted callers: In Favorites, Recents, or Voicemail, tap  to see a caller’s contact card, then tap Block this Caller. Or go to Settings  > Phone > Blocked Contacts. You don’t receive voice calls, FaceTime calls, or text messages from blocked callers.
  • Send unknown and spam callers to voicemail: Go to Settings  > Phone, then turn on Silence Unknown Callers. You receive notifications only for calls from phone numbers in your contacts, phone numbers you recently called, and phone numbers sent to you in email or text messages.


2 replies
Question marked as Top-ranking reply

Dec 12, 2019 8:26 AM in response to Drb407

Set up call forwarding or call waiting (GSM)

  1. Go to Settings  > Phone.
  2. Tap any of the following:
  • Call Forwarding:  appears in the status bar when call forwarding is on. You must be in range of the cellular network when you set iPhone to forward calls, or calls won’t be forwarded.
  • Call Waiting: If you’re on a call and call waiting is turned off, incoming calls go directly to voicemail.
    • On models with Dual SIM, call waiting works only for incoming calls on the same line, unless the other line has Wi-Fi calling enabled and a data connection is available. See Set up cellular service on iPhone.

For CDMA accounts, contact your carrier for information about enabling and using these features.

For information about conditional call forwarding (if available from your carrier) when the line is busy or not in service, contact your carrier for setup information.

Avoid unwanted calls

  • Block unwanted callers: In Favorites, Recents, or Voicemail, tap  to see a caller’s contact card, then tap Block this Caller. Or go to Settings  > Phone > Blocked Contacts. You don’t receive voice calls, FaceTime calls, or text messages from blocked callers.
  • Send unknown and spam callers to voicemail: Go to Settings  > Phone, then turn on Silence Unknown Callers. You receive notifications only for calls from phone numbers in your contacts, phone numbers you recently called, and phone numbers sent to you in email or text messages.


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