You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

10.15.2 has broken tethered capture

16-inch Macbook Pro


10.15.1 tethered capture with Canon 5DMK4 bodies worked fine with C1Pro 20 and 12 as well as Canon EOS Utility.


After 10.15.2 update EOS utility just hangs and crashes and C1Pro cannot access cameras for tethered shooting. Tested and confirmed broke with Canon and Fuji bodies.


uninstalled/reinstalled C1pro and EOS utility.


MacBook Pro 16", macOS 10.15

Posted on Dec 12, 2019 3:27 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 14, 2019 2:48 AM

After about 2 hours at phone with Apple Support Italy here the results:


We have created a new Administator Account on my MacBook Pro and magically everything returns to life, tether my A7rIII works with every app installed (Sony Remote, C1Pro 20, Lightroom 9.1, Darktable). So Apple Support tell me that maybe there's something wrong with permission in my account.


So we turn back to my account and tried to reset permission with this procedure: 

https://support.apple.com/en-gb/HT203538 

then I restarted my Macbook. 

C1Pro 20 and Darktable finally see my Sony and now I can work again  


The only one app that doesn't work yet is Sony Remote, but this is another mistery.

39 replies

Jan 22, 2020 3:59 AM in response to TheLittles

I’m not sure that’s quite right. You are basing in an older version version of the utility. It worked fine with 10.15.1 but the latest update broke tethering. Canons latest utility v3.11 works fine on my MacBook running 10.15.1 but broke on 10.15.2. Not only for the EOS utility but the tethering has broken for other applications with Adobe. See the latest utility.


https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/eos-dslr-and-mirrorless-cameras/mirrorless/eos-r?subtab=downloads-software

Jan 29, 2020 3:26 AM in response to LifeShot

I also work with tethering capture, and was really disappointed before Christmas. I take photos on Christmas events and people buy direct printed pictures. I take RAW photos with Canon EOS Utility + Lightroom, and had to use Wireless to transfer pictures. That was very slow, I had to modify my workflow and say to people "please come back in 10 minutes to take your picture". That's just inacceptable !!

Jan 29, 2020 10:50 PM in response to ChrisFromAlgrange

I can also confirm on my Canon EOS 100D it now works again. Amateur, compared to most of the professionals in this discussion.

I have to say, sadly, I did not expect any word from Apple: that would have been admitting how big they’re scr**ing things up lately.

Backing up now, making sure I have a time machine recovery point to go back to, should something similar happen again.

10.15.2 has broken tethered capture

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.