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I acquired a iPad Mini 2 and it was tied to Apple DEP by a foundation that released the DEP at my request. Is it possible to perform a factory reset and set up as a new device? Or should I put it in DUF mode prior to an attempt at factory resetting?
iPad, iOS 12
I did. The response: “The device has been released from DEP. Have a great day.“ Nothing indicated the device was changed in any way. I was unable to do anything with the device. I inquired of the administrator again. Response: “My suggestion is to do a device reset. The device did belong to us at some point. We are not expecting it to be returned. Enjoy the device. There is nothing more I can contribute to this issue.”
Attached is a screen shot of iTunes.
What now? Put in DUF Mode? Ask the administrator for the former (?) credentials for the iPad? (His last comment seems to inform me he will contribute nothing else).
i ran the Diagnostics in iTunes and voila! It is now ready to be set up as a new iPad. Thanks for the help!!
Hello,
You will need to reach out to the administrators who initially supervised the iPad.
Can’t seem to include screenshot.😡
The screenshot says “This ipad is supervised by another computer and cannot be used with this computer.”
Factory Reset After DEP Removal
