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I've lost my security questions and password, my recovery e-mail is the same e-mail im trying to sign into.

I've lost my security questions and password, my recovery e-mail is the e-mail im trying to sign into. can apple theoretically get my details and e-mail me my information if i prove my e-mail address is mine with valid ID like a drivers license ?

MacBook Pro 15", macOS 10.15

Posted on Dec 13, 2019 9:17 AM

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Question marked as Best reply

Posted on Dec 13, 2019 9:20 AM

You will need to contact Apple ID Support to see if they can/will help.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

1 reply
Question marked as Best reply

Dec 13, 2019 9:20 AM in response to kiran299

You will need to contact Apple ID Support to see if they can/will help.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  


From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID

I've lost my security questions and password, my recovery e-mail is the same e-mail im trying to sign into.

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