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User profile for user: brennon66
brennon66 Author
User level: Level 1
4 points

I just received a email saying my account has been locked

So I just received a email saying my account has been locked and will deleted in three days if I don’t do anything. Logging into the web link it wanted my ssn and also wanted card info and wouldn’t let me continue without entering it. Kinda skeptical. What do I do


[Re-Titled by Moderator]

Posted on Dec 13, 2019 1:35 PM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
262,132 points

Posted on Dec 13, 2019 1:40 PM

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

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Question marked as Top-ranking reply
User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
262,132 points

Dec 13, 2019 1:40 PM in response to brennon66

  • Apple does not send such messages. 
  • Apple would not warn of a pending account issue, giving you a deadline to fix the issue. 
  • Apple does not include document, or PDF files to download.
  • Apple would not refer to you as Dear Customer, Dear Client, or anything other than the name on file for your account.
  • Apple would not have such horrible spelling or grammar. 
  • Apple would not send a message to “Undisclosed Recipients”. 


It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.


reportphishing@apple.com


The links below has information to help identify fraudulent emails.


Identifying legitimate emails from the iTunes Store


https://support.apple.com/en-us/HT204759

Reply

I just received a email saying my account has been locked

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