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User profile for user: christospappas
christospappas Author
User level: Level 1
31 points

16-inch MacBook Pro Bluetooth issue

I bought the new 16-inch MacBook Pro when it first came out and was happily using it until a week later my bluetooth stopped discovering devices, in particular my Magic Mouse and iPhone. I tried everything from resetting nvram, smc, resetting the bluetooth module, removing bluetooth.plist, downloaded bluetooth explorer and reset a bunch of settings etc and even went to the extent of completely formatting the computer and installing osx from scratch to no avail. Hardware diagnostics showed no hardware issues as well. The bluetooth device was showing up fine in System Report but it just wasn't discovering anything. I have a work laptop (2017 MacBook Pro) which I use side by side and it was working fine.


Long story short, I was able to replace the device at the Apple store I bought it at since it was within the 14 day return policy window. So I put it down to just being unlucky.


It's been a few weeks since then and I now have the same issue with the replacement laptop. This time though I think I know what triggered it.


I have a CalDigit dock that I use for my work laptop and occasionally have a usb bluetooth device attached to it for some work I do in virtual machines. The issue occurred when I connected my new MacBook to the dock along with the bluetooth dongle. The usb bluetooth dongle worked fine however when I disconnected the thunderbolt dock from the MacBook I noticed the bluetooth icon in the top right hand corner changed to an icon with a zigzag across it, obviously due to bluetooth device being disconnected.


Since disconnecting the external bluetooth device I'm having the same issue as I had previously, my MacBook Bluetooth device won't find any devices and is not recognized by other bluetooth devices like my iPhone/other MacBooks. I've gone through the whole process as before, and have resorted to a clean install of osx to no avail. I've even compared bluetoothd console logs between the working MacBook I have and the now broken one, the only difference is the working MacBook is able to detect devices when they are advertised, whereas the MacBook Pro 16-inch does not.


Digging into this, it seems as though OSX by default switches to any attached USB bluetooth device when it's plugged in and then when disconnected, it reverts back to the onboard device. This works fine on my old MacBook as I've been using the USB dongle for a while now without any issues. I initially thought that there may be a software issue with the internal bluetooth device not switching back properly but I would have thought a clean install would have fixed it so there must be some sort of hardware issue specifically with the new MacBook Pro 16-inch.


I'm pretty frustrated now as I've now gone through two 16-inch MacBook Pro's with bricked bluetooth devices that I'm fairly certain was caused by connecting an external bluetooth dongle via thunderbolt. I'm pretty sure onboard devices shouldn't die just because a third party device was connected/disconnected.


Has anyone come across this yet with the new MacBook Pro 16-inch? I'm going to visit the Apple store tomorrow to see what they can do but I'd prefer if I didn't have to send my laptop away and just find a fix myself if there is one. If not, I thought it'd be good to post my experience here in case anyone else comes across this.

MacBook Pro 16", macOS 10.15

Posted on Dec 14, 2019 2:09 AM

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User profile for user: fabian259
fabian259
User level: Level 1
13 points

Posted on Jul 6, 2020 5:25 AM

Here is a summary of the whole thread:


TL;DR:


  • It's apparently possible to unfix the problem with a BT 2.0 dongle
  • For those that are scared to break it again (after logic board replacement OR BT 2.0 fix), they can run a NVRAM command to never switch BT controllers again (need to re-run after NVRAM reset): 


sudo nvram bluetoothHostControllerSwitchBehavior="never"


Might be best to put that in a startup script and only change if needed.


  • It seems to have to do with Power Management and seemingly a EFI firmware bug introduced in Catalina as it's not possible to break Mojave in the same way.


So in summary it's several factors that came together here to create this bug:


  • a) A likely firmware bug in the EFI in Catalina.
  • b) A pretty unsafe default for switching Bluetooth controllers - which most users likely don't want anyway.
  • c) Maybe: A CSR USB controller using the exact same chip as the internal one. (if I am able to unbreak my device, I will try to re-break with a Broadcom 4.0 device, too)


Long version:


I have been bitten by the Bluetooth bug, too that breaks the internal Bluetooth module on Mac Book Pro 16inch if you accidentally plug in an USB CSR 4.0 Bluetooth dongle.


  • It seems to not happen on Mojave - so it's also related to a driver bug in Catalina regarding power management.
  • It happens in the first place because the nvram default behavior is to switch over to external Bluetooth by default.


The symptom is:


  • The Bluetooth chip gets too little power and hence fails to connect to devices and if it does connection is spotty. While on MacBook Pro 16inch it completely fails, other Macs can have bad Bluetooth behavior that is "spotty".


  • The solution of AppleRepair so far has been to completely replace the logic board, which fixes it till the next Dongle is plugged in and obviously is quite costly for a pure software bug.


Several observations:


  • The current theory is that the internal firmware mixes up the external CSR chip for it's own and saves the power requirement of the external chip (which is less as its powered by BT) and then uses this for the internal chip.


  • a) It is highly debatable to make the switch over to external dongle the default for all users if the functionality is usually only wanted by a handful of developers that develop Bluetooth LE applications. In fact it also breaks it for iOS developers and everyone that wants to use a Dongle to use with a VM:



  • Fortunately that is easily remedied with a nvram command to change the behavior. It would be great if Apple changed this in the next minor Catalina release by default to not switch over to external Bluetooth automatically, but make it an option to select the Controller (like you can do with Bluetooth Explorer). The setting could be stored and automatically be applied after every reboot to what the user configured. That would prevent the bug in probably most user cases until a proper fix can be found.


  • b) It is unclear if a pure software fix could fix this as per the reports the issue remains once it has happened even if you boot into Windows / Bootcamp. However it is seemingly possible (per the above accepted answer) to unfix that issue with an older CSR Bluetooth 2.0 dongle. This probably helps, because it has a different power requirement as it predates Bluetooth LE and hence the MacBook FW gives the internal Bluetooth chip more power again.


  • c) Someone tried to port the Bluetooth drivers from Catalina to Mojave and it did not work.This points to the fact that it likely is an EFI / soft FW update that broke this in Catalina and not a pure software bug.


Overall it seems Apple would have several ways to fix / work around this:


  • Fix the EFI to fix the PM bug. (that gives hope that it can be fixed 100% and also restored affected devices without logic board replacement)
  • If that fix takes a while to do, at least change the default and put out a changelog for those few that need to use an external Bluetooth dongle to replace the internal one.
  • Create a program that does whatever the diagnostics on the Apple Wifi in the repair shop does to reset the firmware to sane values.
  • Create a device to emulate the USB behavior of a 2.0 Bluetooth device to fix broken devices [unlikely as that is].


In theory VirtualHere + ZeroTier could be used to share a BT 2.0 dongle from one machine on the internet to another one and unbreak something remotely. (not sure if that would work in practice though as emulation is not perfect. Though I know that Bluetooth over Internet works well as that is ironically how I broke my BT in the first place as I needed a dongle for bluetooth-over-internet)

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User profile for user: mike2967
mike2967
User level: Level 1
4 points

Jan 20, 2021 1:26 PM in response to christospappas

I fixed my broken Bluetooth by replacing the Airport Wifi/Bluetooth Card of my MacBook Pro


I just wanted to add another possible Solution for some. Don't know if I had the same Problem as other visitors, but i got my issue solved.

My Issue was, that my Bluetooth did not see other Devices anymore. I do not remember ever using an external Bluetooth Dongle that might have caused this - as others here mentioned.

I tried some of the recovery methods in this Thread (with external Dongles): They did not work.


Then i just went on ebay and bought a replacement for the Airport Card, which does handle Wifi/Bluetooth on the MBP - for like 24€ it was worth a try. Replacement is trivial if you have the Apple Screwdriver Bit and some guidance (ifixit.com, youtube). Now everything works flawlessly again.


As I said before, this may not solve everyones Problem here, but maybe someone with the same Problem will read this ;)

Keep in mind to research which particular Airport-Card-Model you need for your Mac Model, before you buy it. There are different versions out there and some of them look very similiar to each other.

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User profile for user: overtheborder
overtheborder
User level: Level 1
4 points

Jan 26, 2021 5:15 PM in response to overtheborder

Alright, so no matter what I tried with all the bluetooth dongles I purchased, I couldn't get the bluetooth to come back. I had a feeling it was actually shot on the board. So, I sent my MacBook in. They replaced the logic board and Touch ID. I sent it in on Friday through a box from apple repair and got it back today (Tuesday). It really was only in repair for one day.


I set up the machine, logged in and my bluetooth is extremely laggy. Audio will lag for chunks of a time. It's sitting in the same exact spot it was in before it went for repair. They also wiped the drive and downgraded me to 10.15.7.


This all has to be a joke. This isn't even funny anymore.

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User profile for user: Psycholein
Psycholein
User level: Level 1
4 points

Jan 27, 2021 7:44 AM in response to christospappas

I tried everything I read here, nothing worked. I also upgraded so Big Sur, but no changes.


In the end I shut down my MacBook, unplugged everything and started the Hardware diagnostics with Power on and Press D. After 3 minutes it said everything is fine, I didn't expect anything, but I restarted and suddenly Bluetooth worked again.


Maybe it was a coincidence, but give it a try ;)


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User profile for user: AntiHawk
AntiHawk
User level: Level 1
18 points

Jan 28, 2021 10:20 AM in response to overtheborder

I have sometimes been able to fix similar problems with SMC and/or NVRAM/PRAM reset.


Once my MacBook Pro visited official Apple repair shop due premature battery failure covered by warranty and they forgot/incorrectly connected WLAN/Bluetooth antenna when they put it back together and WLAN did not work properly.

Those connectors are extremely small and it is easy to connect them partially or damage the connector thus causing poor connectivity.


Had to visit the shop again and they were apologizing for the inconvenience which was all fine by me as those things happen time to time.


I would check if the RSSI value with connected device is good enough (hold down option-key when clicking bluetooth icon).

Best RSSI value would be 0 dBm and worst -100 dBm (not sure what is the high limit and 0 is impossible to reach in real world). My headphones are usually in -13 to - 40 dBm range when I am in close to moderate proximity to my Mac.


Also try other devices if possible to make sure.


I had to disable 2.4 Ghz WLAN from my WLAN station as MacBook Pro 16" did not work reliably with it. This also impacted bluetooth connection quality positively.

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User profile for user: AntiHawk
AntiHawk
User level: Level 1
18 points

Jan 28, 2021 10:26 AM in response to SysNiklas

Sorry to hear that. With latest updates I have not been able to make my bluetooth to stop working. On old MacOS installation I was able to make it malfunction but just rebooting made it work again everytime.

This behaviour started with updates on MacOS Big Sur Developer Beta 7/2020 and continued even after Big Sur's release.


I also installed fresh MacOS installation side-by-side with my older one and noticed that in that new installation I was not able make the bluetooth even to malfunction which was odd as well.

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16-inch MacBook Pro Bluetooth issue

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