Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone blocked and thief asks money to unblock it

My friend asked me to help her, by entering her icloud, then my phone restarted. After all I recognised it was not my friend, it was thief. The thief contacted me, offering to unblock my phone if a pay him. in other case he will block forever the phone. I rejected his offer and wondering if Apple support could help me to solve this issue. if not I will not Apl product for next my phone.

iPhone 6

Posted on Dec 14, 2019 2:46 AM

Reply
Question marked as Best reply

Posted on Dec 14, 2019 5:49 AM

 if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

2 replies
Question marked as Best reply

Dec 14, 2019 5:49 AM in response to Mad4Apl

 if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

iphone blocked and thief asks money to unblock it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.