ECG app series 5

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Level 1

8 points

ECG app series 5

Hi, we purchased 2 apple watches in Dubai duty free a few days ago (we live in the uk). Our reason for upgrading from series 3 was specifically for the ecg app, which we don’t seem to have. After some reading we can see that uae is not in the list of countries that have it, but surely the region you set the watch up in should define what apps you have? An example is when buying an iPhone there, which we have done, WhatsApp, FaceTime etc are banned there but yet when we set it up in the uk we get all the apps. I’m really hoping ive there’s some kind of fix for this because otherwise it’ll feel like I’ve just wasted money, a lot of it. Thanks in advance for any help

Apple Watch

Posted on Dec 14, 2019 4:23 AM

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Answer 1

Dec 14, 2019 5:06 AM in response to Anitacc

I'm afraid that you WON'T get the ECG app to work in the UK ,as you rightly pointed out the ECG app hasn't been approved by the government in Dubai yet.

The golden rule of the ECG app is that it must be approved in the country it was bought in and it must be approved in the country in which you reside.

The reason that you can set up facetime etc is because the ECG app turns the watch into a MEDICAL DEVICE and because of this it needs governmental approval facetime etc is not available in just a few countries.

Now your options;

A. Return the watch for a refund and buy in the UK.

B.Keep the watch and hope that it gets approved.

Another problem you may have is with the cellular part of the phone,this is also unlikely to work in the UK because most watches are region specific and because they operate on different radio frequencies.

Sorry to be the bearer of bad news.

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Answer 2

Anitacc Author

Level 1

8 points

Dec 14, 2019 5:22 AM in response to Community User

It would be good if that was stated somewhere when purchasing it, unfortunately it is not. Something apple should keep in mind for future. Thanks for your reply

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ECG app series 5

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