Apple Watch with iPhone SE Siri not playing nice!

This is just a community service announcement. Ever since updating my 44mm Apple Watch Series 4 to 6.xx Siri on the watch has basically been broken.


I found some third party forums that deal with the exact issue, but I could not find one on the Apple Discussion Community so I decided to put a post up here so others like myself can find info and know that they are not alone.


The problem appears to specifically be only for users of the iPhone SE.


The symptoms are some Siri requests takes very long to be processed, with multiple "I am working on it" comments from Siri. Often times the request fails. When the request does succeed after this delay Siri will begin answering, and then interrupt herself with "Uh oh, Lost the connection..." and then will continue to correctly fulfill the request.


Sometimes Siri will work flawlessly and lightning quick, and users have been unable to find a pattern to the success/failure. I and others have forced the watch to use WiFi vs the bluetooth connection to the iPhone and Siri works great in that test environment.


Currently on iOS 13.3 on iPhone SE with Apple watch Series 4 on 6.1.1

Apple Watch Series 4, watchOS 6

Posted on Dec 14, 2019 7:03 AM

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Posted on Jan 26, 2020 4:02 PM

I 100% echo the comments of the original poster.


I just worked with Apple to Backup, Unpair and Repair my Apple Watch 4 44mm to my iPhone SE and Siri is now functioning much better. A slight delay on 1/10 requests versus barely fulfilling any. I am in the latest software for both phone and watch at the time of this writing. I know updates to the pairing/connectivity were deployed in iOS 13.1. I had last tried this troubleshooting process in 13.0.x.

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Jan 26, 2020 4:02 PM in response to illusion513

I 100% echo the comments of the original poster.


I just worked with Apple to Backup, Unpair and Repair my Apple Watch 4 44mm to my iPhone SE and Siri is now functioning much better. A slight delay on 1/10 requests versus barely fulfilling any. I am in the latest software for both phone and watch at the time of this writing. I know updates to the pairing/connectivity were deployed in iOS 13.1. I had last tried this troubleshooting process in 13.0.x.

Apr 15, 2020 3:18 PM in response to illusion513

Apple sent me a replacement Watch 4 44m to resolve this bug. (Fast, two day turnaround.)


Bad news. 


After spending the day getting the Watch back up and running... and doing it from a raw, fresh setup (because my backups since 1/20 are nowhere to be found)... I can confirm this is a software/config problem and not a hardware problem.


I am still getting many dropped and paused Siri instances, at least 25%, sometimes all - despite being connected to the watch, and in my Wi-Fi with no coverage issues on my iPhone, iPads, or MacBook - and that of my family. (My wife’s watch does not have any issues. She has an Apple Watch 4 with iPhone 8. So this isolates our local network or cellular as an issue.)


As described from day one of three months of a single ticket, this is an incompatibility between the iPhone SE and Apple Watch 4 that was created during the WatchOS 6 and iOS 13 codebase upgrade. 


Nest steps I see are:


  • Replace iPhone Watch 4 with Watch 3 or 5 - to test iPhone SE
  • Replace iPhone SE with iPhone 8 - to test Watch
  • Work with Apple Engineering to test signal throughput of:
    • Watch 4 > iPhone SE
    • iPhone SE > Watch 4
    • Watch 4 > iPhone 8
    • IPhone 8 > Watch 4


I’m not happy about the sheer amount of time I’ve spent on this, both as a user and as a significant stockholder. I’ve been pushing QA on this bug for nearly 6 months. I updated the Apple Support facing this problem as well.

Jan 4, 2020 9:09 AM in response to Karcyon

Congrats on getting an Apple Watch 5 for Christmas. Do not get discouraged. I had an Apple watch Series 4 for a year paired with my iPhone SE and had none of the issues until the update cycle to Watch OS 6.XX and iOS 13.xx, so it is clearly a software bug that can be addressed by Apple and corrected, not an insurmountable hardware incompatibility. Unfortunately, from the other discussion (https://discussions.apple.com/thread/250695961?answerId=251766750022&page=1) that deals with the related issues of phone calls on the watch, it is clear there is nothing you personally can do to mitigate the issue. We will have to wait on a fix from Apple or get a new phone.


I plan on holding on to my iPhone SE as long as possible (love the form factor) so I am really hoping for a software fix.


If you want to see just how great Siri on the watch can be, turn off your phone, or bluetooth on your phone, and let your watch connect to the network via WiFi. Siri on the watch works great then. Super fast and super reliable. (You can tell if your watch is connected to the network via WiFi by looking in the upper left hand corner of the watch control center. You are looking for a WiFi symbol here, not the green or red phone icon)

Feb 4, 2020 9:45 PM in response to illusion513

I have had three support calls with Apple about this. I agree with the vast majority of descriptions here on the failure, and am having the same experience. I would not wait longer for an update.


It was fist discussed with a traditional support rep. We tried pairing/unpairing to no avail.

It was escalated in the next call, 4 days later, to complete the latest update that came out Sunday night. This did not resolve the issue, as several others had commented.


We currently have a support ticket open with two senior support reps, and the Engineering team is reviewing. They expect to get back to me by end of day Saturday. I will report back positive or negative results.


The senior support rep did mention they do not really review these forums, so if you have a problem, you need to call Apple Support. Also, the ‘Apple Support’ app on the App Store is a fantastic way to quickly get someone on the phone, and keep track of your support tickets.

May 7, 2020 2:07 PM in response to illusion513

Today I got an old iPhone 8 from a friend.

After restoring my latest iPhone SE backup on it I can confirm it now works like a charm paired with Watch S4.

No more “oh oh I lost connection!“ messages from Siri when issuing a command.


A real shame this couldn’t work correctly on the old SE.

I like the form factor of the smaller models but I guess that’s the way it is for now.

Mar 12, 2020 1:55 AM in response to ATSiem

I gave up on this and bit the bullet and decided to buy a new iPhone a bit earlier than I would have. This was after many lengthy calls with Support over many hours, sharing of logs, re-pairing, escalations to engineers, everything.


I believe Apple doesn't know how to fix this so that helped my decision.


iPhone 11, watch works perfectly now, its definitely a bug between the watch and the SE....




Feb 9, 2020 1:55 PM in response to illusion513

Hello, sadly, I am in the same boat to.


I have had the iPhone SE since a few years and I have had 3 Apple Watches paired with it.

Series 2, 3 and now 4. I have also had the original Apple Watch since the early release, paired with my old iPhone 5S.


They all worked perfectly as did my recently purchased Watch 4.


Up until the recent upgrade.


Since the WatchOS upgrade to 6 I have lost the ability to use Siri (well, it works but real bad) and I have also lost the convenience of making and receiving calls on the Watch as most of the times I get the “connection lost“ error message.

As pointed out by the others, turning off the iPhone or it’s Bluetooth service restores functionality as normal.


I just came across this thread that brought me here and while I am happy to be in good company, I am disappointed by the apparent lack of response by Apple in fixing what appears to be a well known bug.


Annoying to say the least.


/P

Mar 28, 2020 7:13 AM in response to illusion513

I wonder if this is related to the problem I have with Siri being activated by Bluetooth devices. I realized the other day that since upgrading the iOS on my iPhone SE to 13.xx I have a problem remotely activating Siri. I have an after market audio system in my vehicle and it has a button to activate a phone's voice assistant. Prior to 13.xx it would work flawlessly to initiate Siri through the vehicle's audio system. But now, it often fails. When it does fail the only solution I have found is to reboot the phone. I have a similar issue with my Aftershokz Bluetooth headset.

Dec 14, 2019 9:10 AM in response to illusion513

Exactly the same issue, a similar thread with other customers suffering the same issues is here:


https://discussions.apple.com/thread/250695961?answerId=251766750022&page=1


I've gone through countless re-pairing, restored my iPhone SE as a new iPhone, indoors, outdoors, nothing makes it work reliably. My series 4 watch worked perfectly on its original OS5 but as soon as I updated to OS6 the problem started.


My watch connects by bluetooth to other devices such as an external speaker, why the **** doesn't it work properly with an iPhone SE?


Had the watch around 7 months, nearly 5 months of that it hasn't worked as intended.


Currently on Watch OS 6.1.1 iOS 13.3



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Apple Watch with iPhone SE Siri not playing nice!

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