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Thais-Rio Author

Level 1

8 points

Update issue - iPad Mini has died and hard reset doesn't work

Today, when I plugged in my iPad, the screen was all white and showing Apple symbol. It froze on this screen. I did the hard reset procedure and now it doesn't turn on anymore.

A new hard reset has been tried to no effect.

Charge was close to full when it died. I have also connected it to charge but no change.

I tried to connect to iTunes but iTunes cannot "see" the iPad Mini.

Any idea, please...

iPad mini 4, iOS 13

Posted on Dec 15, 2019 7:25 AM

Top-ranking reply

QuickPost

Level 10

103,365 points

Posted on Dec 15, 2019 7:30 AM

Hello,

I suggest that you reach out to Apple for assistance.

Contact AppleCare

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Update issue - iPad Mini has died and hard reset doesn't work

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