Virus Alert

I received a notice allegedly from Apple that my iphone had acquired a virus. I was instructed to contact applecare at 1-888-653-2124. I believe this to be an erroneous phone number; one that is not attached to apple. Anyone else received this message and is the phone number apple's?

iPhone 5s, iOS 12

Posted on Dec 16, 2019 11:25 AM

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Posted on Dec 16, 2019 11:31 AM

It's a scam. The phone number is not Apple.

In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Forward it as an attachment to reportphishing@apple.com

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Question marked as Top-ranking reply

Dec 16, 2019 11:31 AM in response to Bill2415

It's a scam. The phone number is not Apple.

In a message Apple will always address you by your real name, never by your email address or Dear Customer. Also the sent-from address should be @apple.com or @itunes.com Additionally Apple does not send attachments.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Forward it as an attachment to reportphishing@apple.com

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