Mac mini 2018 keeps having kernel panic reboots

Hi everyone,

I am so desperate and frustrated and I hope someone will be able to help me.


I'll try to make the story short:

Bought new Mac mini 2018 last April (i7, 1TB flash, 32GB RAM).

I am using it with Blackmagic eGpu (RX580) and LG 5K UltraFine display.

Soon it started crashing and rebooting once every few days. At the beginning I didn't give too much attention, then crashes started to happen on a daily basis.

Brought it to official Apple Store in Bologna, Italy, in August, they gave it back to me after replacing the logic board.

Problem not solved. Sent it back for service, they replaced RAM, problem not solved.

They got so desperate as well, that they ordered me a new one, with same specs.

I got the new one delivered last week. Few days working perfectly and today... three crashes in a row, in a couple of hours time!!!


This is so frustrating and I can't figure what's wrong. I'm using the machine in a super simple setup, I have magic keyboard and Magic Mouse 2 as peripherals, no strange software or hardware in use. I use almost only web apps and cloud services for work.

Only non apple software I have installed is MS Office (with genuine licence).


I even tried to use the Mac mini without the black magic eGpu but a crash happened anyway.


I am saving each crash log hoping someone will help me interpret them, posting them here below...



Thank you so much to anyone who will try to help me

Mac mini 2018 or later

Posted on Dec 16, 2019 12:52 PM

Reply

Similar questions

12 replies

Dec 16, 2019 1:29 PM in response to Gulli22

Dealing with Kernel Panics


Disconnect any third-party peripherals including any USB hubs. Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into safe mode. See Diagnosing problems- crash, freeze, panic, or spinning beach ball?Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, and How to fix kernel panics after installing OS X updates | MacIssues.


Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Read the kernel panic log: Mac OS X- How to log a kernel panic.


If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.


Boot Into Safe Mode


    1. Restart the computer.
    2. Immediately, at or before the chime, press and hold down the "SHIFT" key.
    3. Release the key when the Apple logo and progress bar appear.


The startup process will be slower than normal. When it is completed you will see the login screen. Enter your admin password.


Dec 16, 2019 7:54 PM in response to Gulli22

What happened in safe mode? Did the computer panic? You say you tried to install macOS from scratch but not if you succeeded in doing so. Before restoring third-party software was the computer operating without kernel panics? It's very difficult diagnosing the problem without complete information.


The panic logs are not crash logs because kernel panics and software crashes are quite different phenomena. Your panic logs are difficult to assess because what they have provided is only useful to someone with the right debugging software and hardware. The logs don't tell you what program crashed. They only tell you what process was running at the time the panic occurred. As you noted these were Chrome and the kernel_task. Unfortunately, I have no idea exactly what caused the panic.


I had you try safe mode because it disables third-party extensions and login items. It also rebuilds certain caches. If panics are still occurring in safe mode that usually means hardware failure. In today's computers hardware failure means replacing the motherboard. I suggest you take the computer and copies of the panic logs to your local Apple shop where they may be able to identify the culprit.


I would usually suggest at this point that you replace your installation with the one you upgraded. That could be in a backup of the prior system or you can do it using Internet Recovery:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible back up your files before proceeding.


  1. Restart the computer. Immediately after the chime hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (will be the out-dented entry) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Install OS X and click on the Continue button.


The above procedure should install the version of macOS that came with the computer out of the box. When you do a fresh Erase and Install be sure to test it thoroughly before installing any third-party software like Chrome and/or add-ons. Keep the system clean. That way you will better know whether you are dealing with a true hardware failure.

Dec 17, 2019 1:40 PM in response to Gulli22

No panics in safe mode is helpful. See My Mac only runs properly in Safe mode for a discussion of what is disabled in safe mode and what you might look for that could cause panics. This is useful when the computer only works properly in safe mode. That seems to be your case. I might add that you should not use FileVault or full disk encryption. If you are not using the computer for the NSA, CIA, or FBI, then you don't really need it. Both can cause worse problems than they solve.


This article, Use safe mode to isolate issues with your Mac - Apple Support, describes a process for isolating possible sources of problems.


I'm a big proponent of testing out a completely OOTB, pristine installation that has nothing added to gum up the works. When panics occur then you know it's hardware. In your case the two major pieces of hardware to look at will be the disk drives connected and the RAM that's installed. RAM from the factory may seem fine but has a malfunctioning bit or byte in a chip that is not always bad. But when it malfunctions it will cause panics. With that in mind I would take the new machine back and insist they replace the RAM. If you have installed your own RAM, then remove it. The Mini uses external drives, so consider replacing what you are using with another.


Beyond this I don't know what more to suggest trying other than having this one replaced.

Dec 18, 2019 7:58 AM in response to Gulli22



Problems that do not occur in Safe Mode but occur when booted normally can be due to login items or launch agents or daemons. In this case I suspect the GoPro stuff.


I'm wondering if their crashing has anything to do it with the problem.

Can you see if the panics go away if you uninstall that?

In any case, I see very little reason to have these things run as login items - this means that start every time you login, and are probably always running, even if you are not connecting your Gopro camera...


Dec 17, 2019 1:05 PM in response to Kappy

Hi Happy,

many thanks for your tips. I'll try to give you as much info as possible here below:


The Mac mini I have now is brand new, arrived only a week ago. On day one as soon as I turned it on for the first time, I installed just Chrome and MS Office suite as non apple software. It worked perfectly for 6 days and then suddenly started giving kernel panics as per my previous message.


With the first Mac mini I bought (the one before this, exactly same specs) that was acting in the exact same way, I did all the tests you mentioned. Specifically:

  • I reinstalled Mac OS from Recovery
  • reset SMC, PRAM, NVRAM
  • tried using the Mac mini without the Blackmagic eGpu. So just the LG 5k directly connected to the Mac.
  • I entered safe mode to have it rebuild caches
  • disabled FileVault, also disabled the "High" protection offered by T2 chip when loading a OS

All these things did not solve the issue, the Mac just kept crashing.

This is why Apple Store took it back and sent me a new one.


Now with the new machine I have, I did not repeat all the tests. I just take it that the result would be the same.

The only new test I did (which I haven't tried with the old machine) is to try working on it for a while in safe mode. I worked an entire day today and so far no crashes.


I really have no idea on where to look at :(

Dec 18, 2019 5:47 AM in response to Kappy

Dear Kappy,

thank you so much for all your precious tips. Will try all the suggested tests and see how it goes.


One question though. Do you think it could be possible that such reboots and KP could be due to bluetooth interferences?

Just wondering because, in the process of thinking all possible causes it came to my mind that (as a mere coincidence) the day I started having crashes with the mini, I did put my laptop (MacBook 2015) sitting next to the mini, together with a Logitech BT mouse that I use with it.

On that day apart from crashes I also experienced some lags with Magic Mouse and magic keyboard here and there.


This morning I removed MacBook and Logitech mouse from the desk and put them back in their bag, and rebooted the Mac mini in normal mode. So far I've been working on it half day and no lags/no kernel panics.


Just curious if a simple BT interference could be the cause of all this drama?


Thank you again and I'll keep you posted on what's happening in the next few days

Dec 16, 2019 1:50 PM in response to Kappy

Hi Kappy many thanks for your reply.

However, I already did all of this...


AHT did not give any error.

Tried to reinstall Mac OS from scratch.

Booted in safe mode


I can't manage to figure out the problem.


I tried going through the error logs as this page that you linked suggests, but it's too hard for me to find out something.

From the three logs I've posted what do you think?


Only thing very clear to me is that the kernel panics are not always caused by a specific software, as the "current thread" line keeps changing (sometimes it's Google Chrome, sometimes another app, sometimes it's just "kernel task")


Thanks a lot

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac mini 2018 keeps having kernel panic reboots

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.