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Level 1

4 points

16-inch MBP issues with power and top right USB-C port

My MacBook Pro 16-inch 2019 is a few weeks old, and I have this issue where the battery icon indicates that the device is connected to a power adapter even though nothing is plugged into the MacBook Pro.

Additionally, the top right USB-C port seems to be disabled, not accepting PD power or reading any USB-C devices. The other 3 USB-C ports are fine.

I have performed both PRAM and SMC reset procedures without any positive results.

Is anyone else experiencing these issues?

MacBook Pro 16", macOS 10.15

Posted on Dec 17, 2019 12:25 AM

Best reply

HWTech

Level 9

55,856 points

Posted on Dec 17, 2019 6:37 PM

It sounds like you have a defective USB-C port. You should take the laptop to an Apple Store or an Apple Authorized Service Provider to be examined and repaired.

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16-inch MBP issues with power and top right USB-C port

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